Comedian Kunal Kamra has reignited a public debate with Ola Electric and its CEO Bhavish Aggarwal, calling for greater transparency around unresolved customer complaints. Kamra’s criticism comes amid regulatory scrutiny and a decline in Ola Electric’s stock, adding pressure on the company to address service-related issues.
Kamra’s Criticism
Kamra took to X (formerly Twitter) on Thursday, expressing frustration over the lack of clarity regarding Ola’s handling of customer grievances.
“Ola Electric hasn’t disclosed any plan to issue refunds or resolve ongoing complaints. We don’t even know if there is a plan. All I can do is let @bhash (Bhavish Aggarwal) know that he must release a public resolution plan—and no, it doesn’t involve hiring me,” he posted.
This isn’t the first time Kamra has targeted Ola and its CEO. Earlier in October, he sarcastically responded to a post by Aggarwal showcasing Ola’s gigafactory by sharing a picture of Ola scooters seemingly waiting for repairs, hinting at backlogs in service.
Aggarwal’s Response
Aggarwal responded sharply, referring to Kamra as a “failed stand-up comic” and dismissing his criticism as a “paid post.” He assured the public that Ola Electric is actively expanding its service network and will soon address customer complaints.
Tensions Escalate
The public exchange has coincided with a 6% drop in Ola Electric Mobility’s stock price on October 8, compounding the company’s challenges. This dip came shortly after the Central Consumer Protection Authority (CCPA) issued a notice to Ola for allegedly engaging in misleading advertising and unfair trade practices.
Ongoing Customer Service Issues
Ola Electric has faced mounting criticism over customer service and unresolved complaints, but the company has yet to provide a formal announcement addressing these concerns. As scrutiny grows, Kamra’s outspoken demand for transparency adds to the pressure on Ola to clarify its policies and restore public trust.
Public Sentiment
The ongoing feud has drawn significant attention on social media, with many users criticizing Aggarwal’s tone and dismissive responses. Comments from users included:
- “Super cringe, can only imagine how badly customer service behaves with individuals if this is how top management reacts to criticism.”
- “Bhavish, this whatever ongoing is uncalled for. Don’t make this an indicator of how your service approach is going to be.”
Some users have even suggested that Aggarwal’s conduct could tarnish Ola’s brand reputation, emphasizing the need for accountability in customer service.
Conclusion
As Kunal Kamra continues to challenge Ola Electric’s transparency regarding customer complaints and refund policies, the public spat highlights significant concerns about the company’s customer service practices. With mounting pressure from both consumers and regulatory bodies, Ola must address these issues promptly to restore confidence among its customers.
The clash between Kamra and Aggarwal serves as a reminder of the importance of transparency and accountability in business practices, particularly in an industry where consumer trust is paramount. As both parties navigate this ongoing debate, it remains crucial for Ola Electric to communicate effectively with its customers and stakeholders to mitigate backlash and improve its service offerings.
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