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Kunal Kamra Challenges Ola Electric’s Transparency, Sparks Clash with CEO Bhavish Aggarwal!

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Ola - Startup Stories

Comedian Kunal Kamra has reignited a public debate with Ola Electric and its CEO Bhavish Aggarwal, calling for greater transparency around unresolved customer complaints. Kamra’s criticism comes amid regulatory scrutiny and a decline in Ola Electric’s stock, adding pressure on the company to address service-related issues.

Kamra’s Criticism

Kamra took to X (formerly Twitter) on Thursday, expressing frustration over the lack of clarity regarding Ola’s handling of customer grievances.

“Ola Electric hasn’t disclosed any plan to issue refunds or resolve ongoing complaints. We don’t even know if there is a plan. All I can do is let @bhash (Bhavish Aggarwal) know that he must release a public resolution plan—and no, it doesn’t involve hiring me,” he posted.

This isn’t the first time Kamra has targeted Ola and its CEO. Earlier in October, he sarcastically responded to a post by Aggarwal showcasing Ola’s gigafactory by sharing a picture of Ola scooters seemingly waiting for repairs, hinting at backlogs in service.

Aggarwal’s Response

Aggarwal responded sharply, referring to Kamra as a “failed stand-up comic” and dismissing his criticism as a “paid post.” He assured the public that Ola Electric is actively expanding its service network and will soon address customer complaints.

Tensions Escalate

The public exchange has coincided with a 6% drop in Ola Electric Mobility’s stock price on October 8, compounding the company’s challenges. This dip came shortly after the Central Consumer Protection Authority (CCPA) issued a notice to Ola for allegedly engaging in misleading advertising and unfair trade practices.

Ongoing Customer Service Issues

Ola Electric has faced mounting criticism over customer service and unresolved complaints, but the company has yet to provide a formal announcement addressing these concerns. As scrutiny grows, Kamra’s outspoken demand for transparency adds to the pressure on Ola to clarify its policies and restore public trust.

Public Sentiment

The ongoing feud has drawn significant attention on social media, with many users criticizing Aggarwal’s tone and dismissive responses. Comments from users included:

  • “Super cringe, can only imagine how badly customer service behaves with individuals if this is how top management reacts to criticism.”
  • “Bhavish, this whatever ongoing is uncalled for. Don’t make this an indicator of how your service approach is going to be.”

Some users have even suggested that Aggarwal’s conduct could tarnish Ola’s brand reputation, emphasizing the need for accountability in customer service.

Conclusion

As Kunal Kamra continues to challenge Ola Electric’s transparency regarding customer complaints and refund policies, the public spat highlights significant concerns about the company’s customer service practices. With mounting pressure from both consumers and regulatory bodies, Ola must address these issues promptly to restore confidence among its customers.

The clash between Kamra and Aggarwal serves as a reminder of the importance of transparency and accountability in business practices, particularly in an industry where consumer trust is paramount. As both parties navigate this ongoing debate, it remains crucial for Ola Electric to communicate effectively with its customers and stakeholders to mitigate backlash and improve its service offerings.

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Artificial Intelligence

Adopt AI Secures $6 Million to Power No-Code AI Agents for Business Automation

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Adopt AI

Adopt AI, a San Jose and Bengaluru-based agentic AI startup, has raised $6 million in seed funding led by Elevation Capital, with participation from Foster Ventures, Powerhouse Ventures, Darkmode Ventures, and angel investors. The funding will be used to expand the company’s engineering and product teams and to scale enterprise deployments of its automation platform.

 

Founded by Deepak Anchala, Rahul Bhattacharya, and Anirudh Badam, Adopt AI offers a platform that lets businesses automate workflows and execute complex actions using natural language commands, without needing to rebuild existing systems. Its core products include a no-code Agent Builder, which allows companies to quickly create and deploy AI-driven conversational interfaces, and Agentic Experience, which replaces traditional user interfaces with text-based commands.

The startup’s technology is aimed at SaaS and B2C companies in sectors like banking and healthcare, helping them rapidly integrate intelligent agent capabilities into their applications. Adopt AI’s team includes engineers from Microsoft and Google, with Chief AI Officer Anirudh Badam bringing over a decade of AI experience from Microsoft.

The company has also launched an Early Access Program to let businesses pilot its automation solution and collaborate on new use cases.

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PayU Gets Final RBI Nod to Operate as Payment Aggregator Ahead of 2025 IPO

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PayU

PayU India, owned by Prosus, has received final approval from the Reserve Bank of India (RBI) to operate as an online payment aggregator, a year after getting in-principle approval in April 2024. This authorization allows PayU to onboard new merchants and offer digital payment solutions, joining other major players like Razorpay, CCAvenue, and BillDesk.

The RBI’s nod comes as PayU prepares for its planned IPO in the second half of 2025, following a delay from its original 2024 timeline due to market conditions. The company, which serves over 450,000 merchants, reported $319 million in revenue from its core payments and credit business in the first half of FY25.

PayU stated that the approval will help it build a resilient, compliant, and innovation-driven institution, supporting merchants of all sizes and advancing the Digital India vision. The company has also strengthened its risk management and expanded its presence in real-time payments through a strategic stake in Mindgate Solutions.

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Funding

Flam Secures $14M Series A to Revolutionize Mixed Reality Marketing with AI

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AI infrastructure startup Flam has raised $14 million in a Series A round led by RTP Global, with participation from Dovetail and existing investors, bringing its total funding to $22 million. Founded in 2021, Flam enables brands to create and deliver high-fidelity mixed reality (MR) and generative AI experiences without the need for app downloads, allowing consumers to access immersive content via QR codes or links in under 300 milliseconds.

Flam’s platform is already used by over 100 global brands-including Google, Samsung, and Netflix-reaching more than 380 million users. The new funding will accelerate product innovation, expand operations in North America, Europe, and Asia, and launch a full-stack enterprise suite for MR and GenAI-driven marketing. The company currently has over 120 employees and plans to grow to 180 by the end of 2025, aiming to transform every brand touchpoint into an interactive digital experience.

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