Connect with us

News

Kunal Kamra Challenges Ola Electric’s Transparency, Sparks Clash with CEO Bhavish Aggarwal!

Published

on

Ola - Startup Stories

Comedian Kunal Kamra has reignited a public debate with Ola Electric and its CEO Bhavish Aggarwal, calling for greater transparency around unresolved customer complaints. Kamra’s criticism comes amid regulatory scrutiny and a decline in Ola Electric’s stock, adding pressure on the company to address service-related issues.

Kamra’s Criticism

Kamra took to X (formerly Twitter) on Thursday, expressing frustration over the lack of clarity regarding Ola’s handling of customer grievances.

“Ola Electric hasn’t disclosed any plan to issue refunds or resolve ongoing complaints. We don’t even know if there is a plan. All I can do is let @bhash (Bhavish Aggarwal) know that he must release a public resolution plan—and no, it doesn’t involve hiring me,” he posted.

This isn’t the first time Kamra has targeted Ola and its CEO. Earlier in October, he sarcastically responded to a post by Aggarwal showcasing Ola’s gigafactory by sharing a picture of Ola scooters seemingly waiting for repairs, hinting at backlogs in service.

Aggarwal’s Response

Aggarwal responded sharply, referring to Kamra as a “failed stand-up comic” and dismissing his criticism as a “paid post.” He assured the public that Ola Electric is actively expanding its service network and will soon address customer complaints.

Tensions Escalate

The public exchange has coincided with a 6% drop in Ola Electric Mobility’s stock price on October 8, compounding the company’s challenges. This dip came shortly after the Central Consumer Protection Authority (CCPA) issued a notice to Ola for allegedly engaging in misleading advertising and unfair trade practices.

Ongoing Customer Service Issues

Ola Electric has faced mounting criticism over customer service and unresolved complaints, but the company has yet to provide a formal announcement addressing these concerns. As scrutiny grows, Kamra’s outspoken demand for transparency adds to the pressure on Ola to clarify its policies and restore public trust.

Public Sentiment

The ongoing feud has drawn significant attention on social media, with many users criticizing Aggarwal’s tone and dismissive responses. Comments from users included:

  • “Super cringe, can only imagine how badly customer service behaves with individuals if this is how top management reacts to criticism.”
  • “Bhavish, this whatever ongoing is uncalled for. Don’t make this an indicator of how your service approach is going to be.”

Some users have even suggested that Aggarwal’s conduct could tarnish Ola’s brand reputation, emphasizing the need for accountability in customer service.

Conclusion

As Kunal Kamra continues to challenge Ola Electric’s transparency regarding customer complaints and refund policies, the public spat highlights significant concerns about the company’s customer service practices. With mounting pressure from both consumers and regulatory bodies, Ola must address these issues promptly to restore confidence among its customers.

The clash between Kamra and Aggarwal serves as a reminder of the importance of transparency and accountability in business practices, particularly in an industry where consumer trust is paramount. As both parties navigate this ongoing debate, it remains crucial for Ola Electric to communicate effectively with its customers and stakeholders to mitigate backlash and improve its service offerings.

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Funding

Phab Raises $2M Seed Funding to Expand Healthy Snacking Brand

Published

on

PHAB

Phab, the D2C healthy snacking brand co-founded by Ankit Chona of ice cream brand Hocco and his wife Gayatri Chona, has raised $2 million (around ₹17 crore) in a seed funding round led by OTP Ventures, with participation from Capri Global, Sim&San law firm, and angel investors.

Founded in 2018, phab offers protein bars and healthy milkshakes, leveraging Ankit’s decade-long food industry experience and Gayatri’s expertise as a certified nutritionist. The brand has sold over 2 million units and sells through e-commerce and quick commerce platforms like Amazon, Flipkart, Zepto, and Blinkit.

Despite a 12% dip in operating revenue to ₹5 crore in FY24, phab trimmed its net loss by nearly 3% to ₹6.8 crore, showing improved efficiency.

The new funds will be used to expand the team, invest in production capacity, and grow phab’s presence across digital, quick commerce, and offline channels. The brand competes with Yoga Bar, Beyond Snack, and The Whole Truth in India’s growing $68 billion healthy snacking market. OTP Ventures’ founding partner Suhail Sameer praised phab’s bold, differentiated approach and the founders’ vision, signaling strong investor confidence in the brand’s growth potential.

 

Continue Reading

News

GlobalBees CEO Nitin Agarwal Steps Down; Anuj Jain Appointed as Successor

Published

on

GlobalBee

Nitin Agarwal, cofounder and CEO of GlobalBees-the e-commerce roll-up subsidiary of FirstCry-has resigned, effective April 24, 2025, citing personal reasons. Agarwal, who helped GlobalBees achieve unicorn status within months of its 2021 founding, will support the company’s transition until May 23, 2025.

Anuj Jain, a FirstCry veteran with over 23 years of experience and a background at ITC and L’Oréal, will take over as CEO from April 25, 2025. Jain previously led FirstCry’s pre-school segment and served as Senior Vice President of Marketing at Brainbees Solutions.

Agarwal’s departure follows several recent leadership changes within the FirstCry group. GlobalBees, which invests in D2C brands across various sectors, contributed ₹1,209 crore to FirstCry’s FY24 revenue, highlighting its strategic significance. With Jain’s appointment, the company aims to continue its strong growth in the D2C space.

Continue Reading

News

Swiggy Unveils Pyng: AI App Linking Users to Verified Pros

Published

on

Swiggy - StartupStories

Swiggy has launched Pyng, a new app aimed at connecting consumers with verified professionals across over 100 specializations, including yoga instructors, financial advisors, tutors, and event planners. Currently live in Bengaluru, Pyng uses AI to match users with trusted experts and offers a money-back guarantee for unsatisfactory services.

The app also provides professionals with tools to manage bookings, track payments, and schedule services efficiently. This marks Swiggy’s entry into the professional services marketplace, expanding beyond its core food delivery and quick commerce businesses. Pyng is available on both iOS and Android, with plans for a nationwide rollout.

Continue Reading
Advertisement

Recent Posts

Advertisement