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Kunal Kamra Challenges Ola Electric’s Claim of Resolving 99% of Customer Complaints!

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Stand-up comedian Kunal Kamra has once again criticized Ola Electric, questioning the company’s recent assertion that it has resolved 99.1% of customer complaints. Kamra’s skepticism follows Ola Electric’s response to a Show Cause Notice issued by the Central Consumer Protection Authority (CCPA), which accused the company of misleading advertising and unfair trade practices.

Kamra’s Skepticism

In a post shared on X (formerly Twitter), Kamra expressed doubt over the company’s claim, stating:

“99% consumer complaints solved means 99% bikes are moving? Hard to believe, if you’re part of the 1% leave your story below…”

Kamra’s post came shortly after Ola Electric announced that it had addressed the majority of the 10,644 complaints received by the CCPA. In a letter to stock exchanges on October 21, 2024, Harish Abichandani, Ola’s Chief Financial Officer, confirmed that 99.1% of complaints had been resolved to customers’ satisfaction. The company assured that it has a “robust mechanism” in place to handle grievances and emphasized its cooperation with regulatory bodies.

Background of the CCPA Notice

The CCPA had issued the Show Cause Notice to Ola Electric on October 7, accusing the company of engaging in misleading advertisements and questionable trade practices. Ola Electric responded by assuring regulators that it had taken significant steps to improve its customer service and resolve outstanding issues.

Previous Criticism from Kamra

Kamra’s criticism of Ola Electric is not new. He has been vocal for weeks, particularly regarding the company’s after-sales service and delays in repairs. Earlier this month, he mocked Ola’s CEO Bhavish Aggarwal on social media, posting a sarcastic image of scooters awaiting repair after Aggarwal had shared a picture of Ola’s gigafactory. This led to a heated exchange between Kamra and Aggarwal, with the CEO calling Kamra a “failed stand-up comic” and accusing him of making “paid” comments. Aggarwal also stated that Ola was expanding its service network and working to clear backlogged complaints.

Public Reaction and Ongoing Debate

The ongoing public dispute comes at a challenging time for Ola Electric, which has been facing increased scrutiny over its customer service. The company’s shares dropped 6% on October 8 following the release of the CCPA notice, adding to the pressure to address its customer support concerns and rebuild public trust.

Kamra’s recent post has sparked further debate on social media, with users sharing their own experiences with Ola Electric. While many users echoed Kamra’s skepticism, questioning whether the 99.1% resolution rate accurately reflects customer satisfaction, others defended Ola, arguing that if the company’s response was formal, the CCPA would verify the claims.

Broader Implications for Ola Electric

The controversy surrounding Ola Electric’s after-sales service continues to unfold as both critics and supporters weigh in on the company’s handling of customer complaints. As competition in the electric vehicle market intensifies, maintaining customer trust and satisfaction will be crucial for Ola Electric’s long-term success.

Conclusion

Kunal Kamra’s challenge to Ola Electric’s claims highlights ongoing concerns about customer service in the rapidly evolving electric vehicle sector. As both consumers and regulatory bodies scrutinize companies like Ola Electric, transparency and accountability will be essential for rebuilding trust and ensuring customer satisfaction in an increasingly competitive landscape.

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Blissclub Raises INR 33 Crore in Fresh Funding Months After Layoffs

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Blissclub, the women-centric D2C apparel brand, has raised INR 33 crore in a Pre-Series B funding round led by Elevation Capital, with Eight Roads Ventures also participating. This funding comes just three months after the company laid off 18% of its workforce-about 21 employees from creative, sales, marketing, growth, and product teams-due to high cash burn and challenges in securing new capital.

The latest investment was made through the allotment of 16,076 compulsory convertible preference shares (CCPS) at a premium of INR 20,428 each. Elevation Capital invested INR 19 crore, securing a 24.5% stake, while Eight Roads Ventures contributed INR 14 crore, raising its stake to 15.79%. The capital will be used for working capital, capital expenditure, and general corporate purposes.

Founded in 2020 by Minu Margeret, Blissclub started as an online activewear brand for women and has since diversified its product range and established offline stores. Despite recent restructuring, the company’s revenue grew 27% to INR 86.9 crore in FY24 from INR 68.3 crore in FY23, though net losses also increased to INR 43.9 crore.

Blissclub’s successful fundraising, despite recent layoffs, underscores both the ongoing challenges and the resilience of India’s D2C startup sector in a difficult funding environment.

 

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Apple to Shift Entire US iPhone Assembly to India by 2026

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Apple is set to relocate all assembly of iPhones destined for the US market from China to India by the end of 2026, marking its biggest manufacturing shift in decades. The move is driven by escalating US-China trade tensions and steep tariffs—up to 145% on Chinese imports—making Chinese assembly increasingly costly for Apple. Although some smartphone imports are temporarily exempt, a 20% duty still applies to Chinese-made iPhones entering the US.

 

India, in contrast, offers a more favorable trade environment, with a paused 26% reciprocal tariff and ongoing negotiations for a bilateral trade deal with the US that could shield Indian exports from future levies. Apple plans to more than double its current iPhone output in India, aiming to assemble over 60 million units annually for the US market. The company already produces about 25% of its global iPhones in India, working with partners like Foxconn, Tata Electronics, and Pegatron.

 

This shift is part of Apple’s broader strategy to diversify its supply chain and reduce reliance on China amid geopolitical risks. However, the transition’s success will depend on how quickly India can scale up its manufacturing capabilities and the outcome of ongoing trade negotiations.


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PhonePe’s PINCODE Launches 10-Minute Medicine Delivery in Cities

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PhonePe’s PINCODE app has launched a 24×7 online medicine delivery service in Bangalore, Mumbai, and Pune, promising delivery of both prescription and over-the-counter medicines within 10 minutes from nearby local medical shops. Unlike conventional e-pharmacies that use dark stores, PINCODE partners exclusively with neighborhood pharmacies, enabling faster deliveries and supporting local businesses in the digital economy.

Customers without prescriptions can select a “no prescription” option when ordering; a qualified doctor then provides a free teleconsultation and issues a digital prescription compliant with telemedicine guidelines, ensuring seamless access to medicines. The app offers competitive pricing by passing discounts from local pharmacies directly to customers and charges no delivery fees.

PINCODE’s hyperlocal model enhances healthcare accessibility and convenience while empowering local pharmacies, helping them remain integral to their communities and stimulating local economic growth. Launched in 2023, the app focuses on quick commerce with an emphasis on speed, reliability, and supporting local sellers.

In summary, PhonePe’s PINCODE app is transforming medicine delivery in major Indian cities by combining ultra-fast 10-minute delivery, free doctor consultations, and a hyperlocal sourcing model that benefits both consumers and neighborhood pharmacies.

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