Connect with us

Technology

Artificial Intelligence For The Best Customer Services

Published

on

Artificial Intelligence For Best Customer Services,Startup Stories,2018 Latest Business News & Updates,Startup Stories India,Latest Technology News 2018,AI For Best Customer Services,Artificial Intelligence Features,AI Customer Service Sector

Implementing Artificial Intelligence improves the features and working of the customer service sector. It helps the companies to handle the task easily but has some disadvantages too. It might not be possible for a human to stay on for 24/7 to serve, but it is not a problem for artificial intelligence. They can give live services irrespective of time. The problem with the robotic technology is that they can’t understand all languages or some special characters, they just work with features pre-installed in them. Let us have a brief overview of the Artificial Intelligence in customer service.

Artificial Intelligence for Sudden Change in Service Sector:

Combining Artificial Intelligence and Machine Learning gives innovative and happy results. It works efficiently with fast servers. There are no time limitations for the AI (Artificial Intelligence) systems, sometimes technical issues may be raised which can be solved in no time.

Increasing Productivity and Accuracy:

Artificial Intelligence enables customer service agents to serve a customer in better and more efficient manner. Previously customer service agents should be familiar with each and every aspects of the company, but now it is not that necessary after artificial intelligence coming to use. It also serves the customer on the real-time basis, without any delay. Artificial Intelligence also helps to gather the information quicker and accurate.

Usage of Collected Customer Data:

The huge amount of customer data collected by the companies will be as the knowledge base for the artificial intelligent system. The more the data fed into the system, the more efficient it works and handles customers efficiently.

Multiple Language Support:

All the Multi-National Companies has the customer base from different regions, who speak different languages. And it is highly impossible to set a customer care center to handle in all the languages preferred by the customers. This can be done by using machines, making a machine learn multiple languages is easy. Hence the machines can handle it without much risk.

Auto Respond to Bulk Emails:

The ticket supervision system with Artificial Intelligence helps your support center by answering instantly to some general queries. All company’s content is retrieved by the system and it helps to answer a greater number of emails automatically.

ChatBots:

Chatbots are the automatic response system which gives a response to the customer queries automatically by searching the knowledge base, company’s database and approved external sources. Chat Bots give the real time and personalized responses to the customers. By this, if the physical agent is not active, the query of the customer can be solved.

Also, Read HOW ARTIFICIAL INTELLIGENCE AND CHATBOTS WILL CHANGE STARTUPS

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Artificial Intelligence

OpenAI Faces Allegations of Accidental Data Deletion in NY Times Copyright Case!

Published

on

Open AI VS NY times - StartupStories

OpenAI is currently embroiled in a copyright lawsuit with The New York Times and Daily News, facing scrutiny for allegedly erasing potentially critical evidence in the case. The lawsuit accuses OpenAI of using copyrighted content to train its AI models without proper authorization, raising significant concerns about intellectual property rights in the age of artificial intelligence.

The Incident

Earlier this year, OpenAI agreed to grant The Times and Daily News access to virtual machines (VMs) to search for their copyrighted content within its AI training datasets. These VMs are software-based environments commonly used for tasks like testing and data analysis.

Since November 1, legal teams and hired experts for the plaintiffs reportedly invested over 150 hours sifting through OpenAI’s training data. However, on November 14, OpenAI engineers inadvertently deleted the search data stored on one of the VMs, according to a letter filed in the U.S. District Court for the Southern District of New York.

Data Recovery Attempts

While OpenAI attempted to recover the lost data, they only partially succeeded. The restored files lacked their original folder structures and filenames, rendering them ineffective for determining where the plaintiffs’ copyrighted articles may have been used in training the AI models.

The plaintiffs’ attorneys criticized OpenAI for this mishap, highlighting that significant time and resources were wasted as their team was forced to start over. “The plaintiffs learned only yesterday that the recovered data is unusable,” the letter stated, adding that OpenAI is in a better position to search its own datasets using internal tools.

OpenAI’s Defense

OpenAI has denied the allegations, attributing the issue to a misconfiguration requested by the plaintiffs’ own team. In a response filed on November 22, OpenAI’s counsel stated:

“Plaintiffs requested a configuration change to one of several machines… implementing plaintiffs’ requested change resulted in removing the folder structure and some file names on one hard drive, which was intended as a temporary cache.”

OpenAI maintains that no files were permanently lost and emphasized that the deletion was not deliberate.

The Broader Legal Context

At the heart of the lawsuit is OpenAI’s use of publicly available data, including copyrighted content, to train its models. OpenAI contends that such practices fall under the doctrine of fair use, allowing the creation of AI systems like GPT-4, which rely on vast amounts of data, including books and articles.

Licensing Agreements

Despite its stance, OpenAI has been securing licensing agreements with numerous publishers, such as Associated Press, Axel Springer, and Dotdash Meredith. These deals remain confidential, though reports suggest that some partners, like Dotdash, receive payments exceeding $16 million annually.

What’s Next?

The legal battle raises broader questions about how AI companies should handle copyrighted materials and whether using such data for AI training constitutes fair use. OpenAI’s ability to demonstrate transparency and compliance will likely play a pivotal role in the case’s outcome.

Implications for AI Development

For now, the accidental deletion serves as a reminder of the technical and ethical complexities surrounding AI development and its intersection with intellectual property rights. As companies like OpenAI navigate these challenges, they must balance innovation with respect for creators’ rights.

Conclusion

The ongoing copyright lawsuit between OpenAI and major news organizations underscores critical issues in the rapidly evolving landscape of artificial intelligence. As this case unfolds, it will set important precedents regarding data usage and copyright law in AI development. The outcome could influence not only how AI companies operate but also how they engage with content creators moving forward.

Continue Reading

Technology

Revolutionizing Customer Engagement with AI-Driven Neuromarketing!

Published

on

AI Powered Neuromarketing - StartupStories

We’ve all caught ourselves humming catchy jingles like “InsuranceMarket.ae” or McDonald’s iconic “Ba-da-ba-ba-bah, I’m lovin’ it.” Some might even recite the entire “Dubizzle It” tune without a second thought. These seemingly trivial moments highlight a profound truth: consumer decisions are often guided by subconscious forces more than rational deliberations.

The Science Behind Neuromarketing

Enter neuromarketing—a revolutionary approach to understanding the “why” behind consumer behavior by diving into the subconscious mind. The human brain, with its 86 billion neurons interconnected in intricate networks, processes an astounding 11 million bits of information per second. Despite this complexity, much of human behavior, including purchasing decisions, stems from unconscious emotions rather than logical reasoning.

Limitations of Traditional Methods

Traditional methods like surveys and focus groups often fail to capture these subconscious drivers. Responses can be influenced by social biases or simply the inability of participants to articulate their true feelings. Neuromarketing sidesteps these challenges by using advanced tools such as electroencephalogram (EEG) scans and eye-tracking systems to measure emotional and cognitive responses directly.

For marketers, this means gaining unprecedented insights into what truly resonates with audiences—unveiling hidden emotional triggers that influence decisions.

How Neuromarketing Works

Think of your brain as a bustling carnival with distinct sections catering to various emotions and sensations. When engaging with content you love, such as a Dunkin’ Donuts ad, specific brain regions, like the “happiness” center, light up like a carnival ride in action.

Authentic Emotional Responses

While traditional marketing relies on asking audiences directly about their preferences, neuromarketing takes a different route. By analyzing brain activity, it reveals authentic emotional responses. For example, a sports drink brand might learn that ads with sharp fonts and bright colors evoke stronger feelings of motivation than those with muted tones and simple designs.

Neuromarketing in Action

Global brands are already leveraging neuromarketing to refine their strategies:

  • Hershey’s: By analyzing the sensory experience of unwrapping chocolate, Hershey’s discovered that auditory cues triggered pleasure centers in the brain. This insight led to redesigned packaging that enhanced customer satisfaction and boosted sales.
  • Coca-Cola: Using EEG and eye-tracking technology, Coca-Cola identified the emotional impact of happy, social moments in their ads. This data-driven approach significantly increased revenue and reinforced their brand message.
  • Mattel’s Barbie: Ahead of the Barbie movie release, Mattel harnessed nostalgia through neuromarketing. By incorporating elements that evoked fond memories, the brand deepened its emotional connection with audiences, enhancing engagement.

The AI Revolution in Neuromarketing

The integration of artificial intelligence (AI) with neuromarketing is transforming the marketing landscape. While neuromarketing uncovers subconscious desires, AI analyzes this data to craft hyper-targeted campaigns, enabling brands to forge deeper emotional connections with consumers.

Enhanced Data Analysis

For instance, AI can identify patterns in neuromarketing data and generate tailored content that resonates on a subconscious level. This synergy offers unparalleled opportunities for brands to connect with their audience personally and emotionally.

Ethical Considerations in AI-Powered Neuromarketing

As with any powerful tool, the ethical use of neuromarketing and AI is paramount. Transparency is key—brands must clearly communicate when they are collecting and utilizing neuromarketing data. This builds trust and ensures responsible application.

Emerging Technologies and Challenges

Emerging technologies like virtual reality (VR) and brain-computer interfaces offer exciting possibilities for immersive, sensory-driven brand experiences. However, they also raise questions about privacy and the potential for exploitation. The challenge lies in balancing innovation with ethical responsibility.

The Future of Marketing

The fusion of AI and neuromarketing signals a new era of customer engagement. By navigating this evolving landscape with clarity and ethical principles, brands can harness these tools to create meaningful, authentic connections.

Conclusion

Will AI-driven neuromarketing unlock new depths of understanding or tread into the realm of subconscious manipulation? The answer depends on how we wield this power—responsibly, transparently, and with a commitment to enhancing human connection. As brands embrace this innovative approach, they have the potential to revolutionize consumer engagement while respecting ethical boundaries and fostering trust within their audiences.

Continue Reading

Artificial Intelligence

Microsoft Unveils Two New Chips to Boost AI Performance and Enhance Security in Data Centers!

Published

on

Microsoft Unveils Two New Chips to Boost AI Performance and Enhance Security in Data Centers!

At its annual Ignite conference, Microsoft revealed two cutting-edge infrastructure chips aimed at accelerating artificial intelligence (AI) operations and strengthening data security within its data centers. This move underscores Microsoft’s growing commitment to developing in-house silicon tailored for advanced computing and AI applications.

Custom Silicon for AI and Security

Following the lead of rivals like Amazon and Google, Microsoft has been heavily investing in custom chip design to optimize performance and cost efficiency. The new chips are part of its strategy to reduce dependency on traditional processors from manufacturers like Intel and Nvidia, while meeting the high-speed demands of AI workloads.

Overview of the New Chips

The two chips introduced are purpose-built for Microsoft’s data center infrastructure:

  • Azure Integrated HSM (Hardware Security Module):
      • Focuses on enhancing security by securely managing encryption keys and critical security data.
      • Scheduled for deployment in all new servers across Microsoft’s data centers starting next year.
      • Designed to keep sensitive encryption and security data securely within the hardware module, thus minimizing exposure to potential cyber threats.
  • Data Processing Unit (DPU):
    • Consolidates multiple server components into a single chip designed for cloud storage tasks.
    • Achieves up to 4x improved performance while using 3x less power compared to existing hardware.
    • Focused on efficient cloud storage operations, enabling faster data processing and reduced latency.

Key Features and Benefits

Azure Integrated HSM

  • Enhanced Data Security: Provides a dedicated environment for managing encryption keys, ensuring that sensitive information remains protected.
  • Regulatory Compliance: Aligns with industry standards for data protection, making it suitable for organizations handling regulated data.

Data Processing Unit (DPU)

  • Performance Optimization: The DPU’s architecture allows for significant energy savings while enhancing processing capabilities, which is crucial for AI-driven applications.
  • Streamlined Operations: By integrating multiple functions into a single chip, the DPU simplifies server architecture, reducing complexity and potential points of failure.

Infrastructure Optimization

According to Rani Borkar, Corporate Vice President of Azure Hardware Systems and Infrastructure, this initiative is part of Microsoft’s broader vision to “optimize every layer of infrastructure.” These advancements ensure that data centers operate at the speed necessary to support complex AI systems, thereby enhancing overall operational efficiency.

Liquid Cooling for AI-Ready Data Centers

In addition to the new chips, Microsoft introduced an upgraded liquid cooling system for data center servers. This innovation is designed to lower temperatures in high-performance AI environments, providing scalable support for large-scale AI workloads. Effective cooling solutions are essential as AI applications often generate significant heat due to their intensive computational requirements.

Commitment to AI-Driven Cloud Services

By developing custom silicon and innovative infrastructure solutions, Microsoft aims to stay at the forefront of AI-driven cloud services. The introduction of these chips reflects a strategic shift towards in-house capabilities that enhance performance while ensuring security in an increasingly digital world.

Microsoft’s investment in custom hardware aligns with its broader goals of improving service delivery in its Azure cloud platform, which is crucial as businesses increasingly rely on cloud-based solutions for their operations.

Conclusion

With the unveiling of these two new chips, Microsoft reinforces its commitment to enhancing AI performance and security within its data centers. By focusing on custom silicon development, Microsoft not only aims to improve operational efficiency but also addresses the growing demand for secure processing capabilities in an era where data privacy and protection are paramount. As the company continues to innovate, it positions itself as a key player in the evolving landscape of cloud computing and artificial intelligence.

Continue Reading
Advertisement

Recent Posts

Advertisement