In an attempt to revamp their seller on boarding process, the recently launched Paytm Mall has delisted 85,000 sellers from their portal. The company will only look to partner with reputed shopkeepers and brands as per the new changes.
The Paytm E Commerce Private Ltd., owned company, Paytm Mall has made it mandatory for sellers to furnish brand authorization letters to block fraudulent merchants from signing up, the company said in a statement. The sellers will also undergo strict quality and service audits to list products on the platform. The registration number, location of the commercial establishment, shop photos, GST identification numbers, among others will also be verified.
Paytm maintains this initiative is independent of goods and services tax that was implemented a fortnight ago and will help weed out fraudulent and non performer merchants. According to the COO Amit Sinha, their goal is to set the benchmark that empowers reputed local shopkeepers and brands to sell quality merchandise and offer superior consumer experience. Meanwhile, according to the company, the sales from the existing 1,00,000 listed sellers has not seen any major change after the delisting process.
The Alibaba backed ecommerce major will also enable brands and shopkeepers to set the return, exchange and refund policies for their products that are being sold on the platform. They will also add a GST component to their service charges since the company hasn’t revised margin or service fee of the sellers.
The consumer shopping app was launched in February this year, inspired by China’s largest business to consumer platform Alibaba. Only a month after its launch, in March Alibaba invested $ 200 million in the company.
Paytm CEO Vijay Shekar Sharma spoke about the policy change on Facebook stating, “From open marketplace for any seller to now, only reputed and brand authorized sellers. No more, bad shopping experience due to a few sellers. Now, only highly reputed and brand authorized retailers can sell on Paytm Mall.”
The company is also looking to venture into Tier II and Tier III cities and plans to scale its partner network by adding 3000 agents to their existing workforce. Reports also surfaced earlier this month claiming Paytm Mall was in talks with online grocery startup BigBasket for a substantial stake.
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