The digital payments company Paytm has moved 800 employees from its parent company One97 Communications to its latest venture Paytm Mall. Paytm Mall also announced the heads of key executive roles and plans to hire about 2000 more employees across business and technology roles this year.
The payments bank was launched after One97 Communications separated its commerce and payments businesses into separate entities. The company, backed by Alibaba, also plans to scale up its partner network by adding 3000 Paytm Agents and go deeper into tier II and tier III cities.
Paytm E-Commerce Private Limited also raised $200 million from Alibaba Group and SAIF Partners in April for its stand alone web portal and app based Paytm mall. Amit Sinha was previously appointed as the Chief Operating Officer for Paytm Mall this past month. On Monday, Saurabh Vashishtha, Amit Bagaria Bhushan Patil and Sunil Goyal were appointed as the heads of marketing, customer experience, logistics, products and technology respectively.
The app, launched in February will host 14,000 sellers for millions of products across various categories including fashion, electronics, consumer durables and home furnishings among others. They have partnered with 40 couriers and own 17 fulfillment centers to offer good reach to sellers.
Paytm Mall, which will compete against ecommerce giants Flipkart and Amazon, also plans to add close to a billion products, for which sellers from all over Southeast Asia are being contacted. Speaking of the recently appointed heads of the various departments, COO Amit Sinha said he was excited to work with the long standing colleagues to build the most trusted online shopping platform.
The ecommerce company has also will also introduce a new penalty and cancellation policy from July 10. They will create different slabs for cancellation fee depending on the stage of the order getting canceled or delayed by a seller. Sinha also added that they constantly update their trusted seller partners about the best practices to ensure they offer consumers an enhanced consumer experience.