Zoho Corporation has teamed up with NVIDIA to advance the development of large language models (LLMs) specifically tailored for business applications. This collaboration involves integrating NVIDIA’s AI-accelerated computing platform, including the NeMo framework, into Zoho’s Software as a Service (SaaS) offerings. The partnership was announced at the NVIDIA AI Summit in Mumbai on October 24, 2024, and aims to create business-specific LLMs that are accessible to Zoho’s global customer base of over 700,000 users across Zoho.com and ManageEngine.
Investment and Commitment
With an initial investment of USD 10 million in NVIDIA’s AI technology and GPUs, Zoho has pledged an additional USD 10 million for further development in the coming year. This financial commitment underscores Zoho’s dedication to enhancing its AI capabilities and creating innovative solutions for its users.
Focus on Business Applications
Ramprakash Ramamoorthy, Zoho’s Director of AI, emphasized the necessity for LLMs designed with business applications in mind, contrasting them with existing models that often prioritize consumer-focused features. By leveraging NVIDIA’s platform, Zoho aims to develop AI models that integrate seamlessly with its extensive tech stack, optimizing AI’s context-driven capabilities for effective, business-specific insights.
Privacy and Data Security
Privacy is a central priority in Zoho’s AI model development. The company has established rigorous compliance protocols to protect user data while enhancing return on investment for its clients. This commitment to privacy ensures that businesses can utilize AI tools without compromising sensitive information.
Multi-Modal AI Strategy
Zoho has long been an adopter of AI technologies, incorporating artificial intelligence across over 100 products within its ManageEngine and Zoho divisions. Through a multi-modal AI strategy, Zoho provides users with contextual insights that support informed business decision-making. The company is not only developing large language models but also small and medium-sized language models to address various use cases, offering flexibility, cost-efficiency, and scalability tailored to diverse business requirements.
Technical Advancements
Zoho’s LLMs are specifically designed without customer data training, ensuring robust privacy protections. The collaboration with NVIDIA allows Zoho to utilize advanced technologies such as:
- NVIDIA Hopper GPUs: Enhancing the performance of AI model training and inference.
- NeMo Framework: A powerful tool for building and training neural network models efficiently.
Vishal Dhupar, Managing Director for NVIDIA Asia South, noted that this partnership accelerates the development of diverse AI models by leveraging NVIDIA’s cutting-edge technology.
Performance Improvements
Zoho is also utilizing NVIDIA TensorRT-LLM, achieving a notable 60% increase in throughput and a 35% reduction in latency compared to previous frameworks. Further optimization on NVIDIA’s infrastructure allows Zoho to expedite workloads like speech-to-text, positioning its LLM offerings to deliver cutting-edge, AI-driven solutions across industries.
Conclusion
The partnership between Zoho and NVIDIA represents a significant step forward in the development of tailored AI solutions for businesses. By focusing on creating custom LLMs that prioritize privacy and contextual relevance, both companies aim to empower organizations with advanced tools that enhance productivity and decision-making.
As this collaboration unfolds, it will be interesting to observe how these innovations impact the broader landscape of enterprise software and artificial intelligence. With a strong commitment to privacy and performance, Zoho is well-positioned to lead in the rapidly evolving field of business-specific AI applications.