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WhatsApp Bans 8.4 Million Indian Accounts in August 2024 to Curb Misuse!
In a significant crackdown on abuse, Meta-owned WhatsApp banned over 8.4 million accounts in India during August 2024. This move reflects the platform’s ongoing efforts to maintain safety, enforce privacy policies, and prevent misuse. The ban numbers were disclosed in WhatsApp’s latest transparency report, which aligns with the requirements of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Proactive Detection at the Core
The report reveals that of the 8,458,000 accounts blocked in August, 1,661,000 accounts were proactively banned before receiving any user complaints. WhatsApp’s automated detection systems play a critical role in identifying suspicious activities, such as bulk messaging—a common tactic used in scams and spamming. The platform leverages advanced algorithms to monitor behavior patterns throughout the lifecycle of an account, from registration to ongoing activity.
User Complaints and Grievance Mechanism
During the same month, WhatsApp’s grievance mechanisms received 10,707 complaints through email and postal channels directed to the India Grievance Officer. These complaints included issues such as ban appeals, account support requests, safety concerns, and other matters related to user experience. Out of these, 93 cases resulted in direct action from WhatsApp.
Reasons for Account Bans
Accounts are typically banned for various violations, including:
- Spamming and bulk messaging
- Engaging in illegal activities as per Indian law
- Harassing or abusive behavior reported by other users
Depending on the nature and severity of the violation, WhatsApp takes different actions, ranging from temporary suspensions to permanent bans.
How WhatsApp Detects Misuse
The platform’s abuse detection system operates at three key points:
- During registration: Monitoring new accounts for unusual patterns.
- Throughout user activity: Tracking messaging behavior and interactions.
- Based on user feedback: Reviewing complaints and appeals for violations.
This robust system helps WhatsApp act swiftly against inappropriate activity, ensuring that the platform remains secure and enjoyable for its users.
A Growing Need for Digital Security
The enforcement measures come at a time when India’s digital ecosystem is expanding rapidly, increasing the need for stringent measures to tackle misuse. WhatsApp’s proactive efforts to ban suspicious accounts underscore its commitment to user safety and responsible platform governance.
Industry Context
As digital communication grows in India, platforms like WhatsApp face increasing scrutiny regarding their content moderation practices. The rise in user complaints highlights the challenges of maintaining a safe online environment amidst widespread usage.
Conclusion
WhatsApp’s decision to ban over 8.4 million accounts in August 2024 illustrates its commitment to combating misuse while adhering to regulatory requirements. By employing advanced detection systems and responding effectively to user complaints, WhatsApp aims to create a safer environment for its users in India.
As the digital landscape continues to evolve, WhatsApp’s ongoing efforts will be crucial in addressing emerging challenges related to online safety and privacy. This proactive approach not only enhances user trust but also reinforces WhatsApp’s position as a leading messaging platform in one of the world’s largest markets.
The Centre is weighing the option of revoking X’s safe harbour status in India after its AI chatbot Grok was allegedly misused to generate and circulate obscene and sexually explicit content, including material seemingly involving minors. The IT Ministry has already issued a notice to X, directing the platform to remove unlawful content, fix Grok’s safeguards, act against violators, and submit a detailed compliance report within a tight deadline. If the government finds X’s response inadequate, it could argue that the platform has failed to meet due‑diligence standards under Indian law, opening the door to harsher action.
Under Section 79 of the IT Act, safe harbour protects intermediaries like X from being held directly liable for user‑generated content, provided they follow due‑diligence rules and promptly act on legal takedown orders. Revoking this protection would mean X and its officers could be exposed to criminal and civil liability for obscene, unlawful, or harmful content that remains on the platform, including AI‑generated images from Grok. This prospect significantly raises X’s compliance risk in India and could force tighter moderation, stricter AI controls, and more aggressive removal of flagged posts.
The Grok episode also spotlights the regulatory grey zone around generative AI, where tools can create harmful content at scale even without traditional user uploads. Policymakers are increasingly questioning whether AI outputs should still enjoy the same intermediary protections as conventional user posts, especially when they involve women and children. How the government ultimately proceeds against X over Grok misuse could set a precedent for AI accountability, platform responsibility, and safe harbour interpretation in India’s fast‑evolving digital ecosystem.
Home services startup Pronto is in advanced talks to raise about $25 million at a near-$100 million valuation, underscoring strong investor confidence in India’s fast-growing 10-minute home services market. This potential round would be the company’s third major funding milestone after its $2 million seed and $11 million Series A in 2025, backed by marquee investors such as General Catalyst, Glade Brook Capital, Bain Capital and new participant Epiq Capital. The fresh capital is expected to further strengthen Pronto’s positioning as a leading tech-led household help platform for urban consumers.
Pronto operates a 10-minute on-demand home-services platform that connects users with trained, background-verified workers for everyday tasks like sweeping, mopping, utensil cleaning, laundry and basic cooking. Using a hub-and-spoke, shift-based model, the startup stations workers at hyperlocal hubs, enabling sub-10-minute fulfilment and more predictable earnings compared to the informal domestic-help market. Founded in 2024 by Anjali Sardana and based in Delhi NCR, Pronto has already expanded from Gurugram into major cities such as New Delhi, Mumbai, Bengaluru and Pune, and is handling around 6,000 daily bookings with nearly 1,300 active professionals as of December 2025.
The upcoming $25 million fundraise is expected to be used to enter more metros, deepen presence in existing neighbourhoods with additional hubs and upgrade Pronto’s technology for smarter routing, shift planning and real-time operations. A significant portion of the capital will also go into training, retention and benefits for its workforce to maintain consistent service quality at scale, especially as competition heats up from rivals like Snabbit and Urban Company in the rapid home services space. This near-$100 million valuation not only validates Pronto’s model but also highlights a broader shift toward organised, tech-driven domestic-help solutions in India’s largely informal home-services market.
Bhavish Aggarwal has sold Ola Electric shares worth about ₹325 crore over three consecutive trading sessions, primarily to fully repay a promoter-level loan of ₹260 crore and release all pledged promoter shares. Despite the stake sale, he continues to hold a significant shareholding of over 34 percent in Ola Electric, and the company has clearly stated that there is no change in promoter control or his long-term commitment to the business. This one-time, limited monetisation at the promoter’s personal level is positioned as a structural clean-up rather than a signal of reduced confidence in the company.
The transactions, executed through open-market bulk deals, included an initial sale of about 2.6 crore shares worth roughly ₹92 crore at an average price of ₹34.99 per share, followed by additional trades of around ₹142 crore and ₹90 crore, taking the total sale value to approximately ₹324–325 crore. As a result, Aggarwal’s stake has fallen by a little over 2 percent, while all previously pledged promoter shares about 3.93 percent of Ola Electric’s equity are being released, removing the overhang and risk typically associated with pledged stock. The company has also clarified that these deals do not involve any capital raise or dilution by Ola Electric itself, which is important for investors tracking promoter stake and governance.
The share sale came at a time when Ola Electric’s stock had been under pressure, even hitting an all-time closing low amid concerns around growth, competition and heavy promoter selling. However, once the company confirmed that the stake sale was complete and all promoter-level pledges would be cleared, the stock rebounded sharply, gaining around 9–10 percent as markets welcomed the removal of this technical overhang. For investors, the focus is now expected to shift back to Ola Electric’s core fundamentals EV sales growth, margins, and market-share performance in India’s two-wheeler EV segment while the reduced promoter debt risk and continued high promoter holding offer some comfort on long-term alignment.
Paytm Grants ₹16.7 Crore ESOPs To Employees Under 2019 Stock Option Plan
Centre Mulls Revoking X’s Safe Harbour Over Grok Misuse
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