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Ola Electric Partners with EY India to Tackle After-Sales Challenges Amid Customer Complaints!

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Ola Electric has teamed up with EY India for a “service transformation” project aimed at improving after-sales services and addressing rising customer complaints. This initiative seeks to enhance spare parts management, improve customer support, and strengthen service operations in underserved regions.

Service Challenges and EY’s Role in the Transformation

Approximately 12 EY executives are working closely with Ola Electric on this three-month project, which could be extended based on its success. The focus is on resolving supply chain issues, ensuring spare parts availability, and optimizing business processes.

An insider shared insights, stating:

“EY is aiding Ola in refining business processes, ensuring spare parts availability, and expanding services in underserved regions.”

One of the major issues highlighted is a shortage of spare parts and trained personnel in Ola’s service centers. CEO Bhavish Aggarwal is personally overseeing the initiative as the company faces growing pressure from rising customer grievances and deteriorating service quality.

Customer Complaints and Regulatory Scrutiny

Customer complaints have reached alarming levels, with 80,000 complaints per month being reported. Additionally, several images have surfaced online showing piles of scooters accumulating at service centers, further damaging Ola Electric’s reputation.

In response to unresolved complaints, the Central Consumer Protection Authority (CCPA) issued a show-cause notice to Ola Electric, citing alleged consumer rights violations. Reports indicate that over 10,000 complaints remain pending, adding to the company’s operational challenges.

Service Delays and Customer Frustration

Customers have expressed significant dissatisfaction with service delays. Many report waiting 30 to 45 days for repairs, even after subscribing to Ola Care Plus, a paid service that offers home pick-up and drop-off. Complaints range from minor issues like sensor failures to major problems affecting battery performance.

Akhilesh Dabharde from Nagpur shared his experience:

“For two to three months, my scooter was lying at the service center. I sent them countless emails, calls, and messages.”

The situation has escalated to the point where some frustrated customers have resorted to extreme measures, including setting fire to an Ola Electric showroom due to dissatisfaction with service quality.

Expansion Plans Amidst Challenges

To address these concerns, Ola Electric plans to expand its service network from 400 to 1,000 centers by the end of the year. However, industry experts warn that merely increasing the number of service centers may not resolve the underlying issues. They suggest that Ola should focus on improving the quality and efficiency of its existing service network to restore customer trust.

GST Invoicing Feature for Business Customers

In addition to tackling after-sales challenges, Ola Electric has introduced a GST invoicing feature targeted at businesses making high-value purchases. This update allows companies to add their GSTIN (Goods and Services Tax Identification Number) during checkout and claim input credits of up to 28% on eligible products such as electronics.

How the GST Invoicing Feature Works:

  1. Add GSTIN: During checkout, customers can select the “Add GSTIN” option within the Ola Electric app.
  2. Generate Invoice: Once the GSTIN is added, a GST-compliant invoice is automatically generated.
  3. Claim Input Credit: Businesses can use the invoice to claim input credits of up to 28%, depending on the product category.

Dhindsa emphasized the importance of this feature for businesses, especially those making bulk or high-value purchases, by helping them reduce costs through tax credits.

Ola Responds to Drop in Share Value and Discount Controversy

Amid these challenges, Ola Electric Mobility Limited also addressed concerns over a 3% drop in share value, which was reportedly caused by confusion around discounts on the Ola S1 X 2KWh electric scooter. The company clarified that no official price change has been implemented but that a festive promotional campaign is offering temporary discounts.

Clarification on Festive Discounts:

  • A ₹5,000 general discount is available to all customers purchasing the Ola S1 X 2KWh scooter.
  • An additional ₹25,000 discount is being offered to a select group of customers but applies only to limited inventory.

The confusion intensified when the Automotive Research Association of India (ARAI) raised questions about the scooter’s selling price, following reports that it was being offered for ₹49,999. Ola Electric responded to ARAI on October 8, 2024, confirming that the official price remains unchanged.

Conclusion

With mounting customer dissatisfaction and regulatory scrutiny, Ola Electric’s collaboration with EY India is seen as a critical step toward improving after-sales operations. As the company works diligently to rebuild its reputation while balancing festive promotions designed to attract new buyers, its ability to address these challenges efficiently will be crucial for sustaining growth and maintaining customer loyalty in the competitive electric mobility market.

 

As Ola Electric navigates these operational hurdles and expands its services while enhancing customer satisfaction initiatives, it remains poised for potential recovery and growth in an increasingly competitive landscape.

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Apple’s iOS 18.7 vs iOS 26: Which Update Should You Choose for Your iPhone in 2025?

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StartupStories iOS 26

Apple’s recent iOS 18.7 rollout provides a secure alternative to the visually revamped iOS 26, empowering iPhone users to choose between system stability and next-generation features. While iOS 18.7 focuses on important security updates and bug fixes, it maintains the familiar iOS experience for users of older devices like iPhone XS, XS Max, XR, and SE models up to the 16e. The update is lightweight—about one-fifteenth the size of iOS 26—which means quicker downloads and less storage consumption. It’s designed for reliability and fast installation, making it ideal for users who prioritize a stable and secure operating system over design changes.

In contrast, iOS 26 introduces Apple’s ambitious “Liquid Glass” interface with a transparent look across apps, enhanced widget and lock screen customization, smarter Siri, and improved camera controls. These innovations, however, come with a larger update size and compatibility exclusive to newer iPhones beginning from the iPhone 11 series. While early adopters can enjoy the futuristic interface and AI-powered upgrades, major OS launches may present initial bugs or app compatibility issues that cautious users typically wish to avoid.

Choosing between iOS 18.7 and iOS 26 depends on each user’s priorities—those seeking guaranteed stability and fast security fixes should consider sticking with iOS 18.7, while users excited about premium features and visual changes should migrate to iOS 26 if their device supports it. Both updates are available through Software Update settings, and Apple will support iOS 18.7 for only a limited duration, eventually encouraging all users to transition to the latest platform. This dual update strategy ensures every iPhone user can safely update their device for a seamless and secure experience in 2025.

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Deep-Tech Startup EndureAir Raises INR 25 Crore from IAN Alpha Fund to Boost Drone Innovation

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EndureAir, a deep-tech drone startup specializing in UAV (Unmanned Aerial Vehicles) and aerial robotics solutions, has successfully raised INR 25 crore in a funding round led by IAN Alpha Fund, with participation from IAN Angel Fund. The fresh capital infusion will enable EndureAir to enhance its advanced drone technologies for defense applications, broaden its reach in enterprise markets, and accelerate the development of next-generation high-altitude logistics and aerial robotics platforms.

Founded in 2018 by Dr. Abhishek, a professor of Aerospace Engineering at IIT Kanpur, along with his former students Rama Krishna and Chirag Jain, EndureAir stands out in India’s indigenous UAV sector by developing both hardware and software in-house. Backed by over 15 years of rotorcraft research and holding eight patents in flight dynamics and autonomous systems, the company has rapidly established itself as a pioneer in the deep-tech drone ecosystem.

EndureAir’s flagship drone platforms, including the Sabal heavy-lift UAV family inducted by the Indian Army’s Eastern Command and the Vibhram drone supporting Telangana’s Medicine from the Sky program, are deployed in critical operations. The startup also collaborates with Bharat Electronics Limited for co-developing high-altitude drones and works with Bhutan’s Druk Holding & Investments on remote logistics missions. With this funding, EndureAir aims to position India as a global leader in UAV innovation, advancing resilient domestic drone systems for defense and enterprise applications.

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Venture Catalysts Raises Rs 150 Crore to Boost Multi-Stage VC Platform and AI Capabilities

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Venture Catalysts, a leading Mumbai-based venture capital platform, has secured Rs 150 crore (around $18 million) through a strategic mix of primary and secondary transactions. This fresh round of funding resulted in a company valuation of approximately $200 million and drew participation from high-profile investors such as Ashish Kacholia, the Shah Rukh Khan family office, Aishwarya Rai, as well as several established capital market veterans and renowned business houses. The move not only demonstrates strong investor confidence but also positions Venture Catalysts at the forefront of India’s rapidly evolving startup landscape.

The infusion of capital is earmarked to accelerate key initiatives, including expanding Venture Catalysts’ leadership team, launching new investment funds, and exploring advanced technology solutions with an emphasis on AI-enabled due diligence and reporting tools. Additionally, the firm aims to strengthen its footprint across major Indian startup hubs and grow its suite of Category II alternative investment funds, harnessing this growth to support a new wave of promising startups and founders within the ecosystem.

Since its inception in 2016, Venture Catalysts has evolved from an angel network to a multi-fund powerhouse, managing over $500 million in assets and deploying nearly $200 million across more than 400 startups, including industry leaders like BharatPe, Renee Cosmetics, and InsuranceDekho. This latest funding round reinforces Venture Catalysts’ pivotal role in nurturing and scaling some of India’s most innovative startups, catalyzing growth throughout the country’s thriving entrepreneurial sector.

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