Startup News
Freshworks Appoints Srinivasan Raghavan as Chief Product Officer!
Freshworks, a leading provider of cloud-based software for customer and employee experience, has announced the appointment of Srinivasan Raghavan as its new Chief Product Officer (CPO). With over two decades of experience in the enterprise SaaS industry, Raghavan is set to play a pivotal role in driving product strategy and innovation at Freshworks.
Leading Product Strategy and Innovation
In his capacity as CPO, Raghavan will be responsible for enhancing Freshworks’ suite of AI-powered software solutions. His focus will be on improving both customer experience (CX) and employee experience (EX) by leveraging cutting-edge AI technologies.
Key Responsibilities
- Driving Product Strategy: Raghavan will lead the product team to execute the company’s vision for AI-driven solutions.
- Enhancing User Experience: He aims to deliver personalized and efficient experiences for both customers and employees.
A Strong Addition to the Leadership Team
Raghavan will report directly to Dennis Woodside, CEO and President of Freshworks. Woodside expressed enthusiasm about the appointment, highlighting Raghavan’s expertise in driving enterprise growth and scaling complex, multi-product portfolios.
“Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience,” said Woodside.
A Proven Track Record
Before joining Freshworks, Raghavan served as CPO at RingCentral, where he expanded the company’s product portfolio to include cloud-based contact center, marketing, and sales intelligence solutions. His previous roles also include key leadership positions at Five9 and Cisco, where he spearheaded the development of AI-powered digital engagement and automation solutions.
Notable Achievements
- At RingCentral, Raghavan played a crucial role in broadening the company’s offerings, enhancing its competitive edge in the cloud communications market.
- At Five9, he led initiatives that improved customer engagement through innovative AI solutions like virtual agents and workflow automation platforms.
A Bright Future for Freshworks
Raghavan’s appointment signals Freshworks’ commitment to innovation and its vision to leverage AI to transform customer and employee experiences. With his deep industry knowledge and strategic mindset, Raghavan is poised to lead the company’s product vision and drive future growth.
Industry Context
Freshworks serves over 68,000 companies globally, including major brands like American Express, Bridgestone, and Sony. The company recently reported a 22% revenue growth in Q3 2024, reaching $186.6 million, while reducing losses by 3.55% year-over-year.
Conclusion
Srinivasan Raghavan’s appointment as Chief Product Officer marks a significant step forward for Freshworks as it continues to enhance its product offerings in a competitive landscape. By focusing on AI-driven solutions that improve CX and EX, Freshworks aims to solidify its position as a leader in the SaaS market. As Raghavan integrates his extensive experience into the company’s strategy, stakeholders can expect innovative developments that align with the evolving needs of businesses worldwide.
Startup News
Meet the 13 Deeptech Startups Empowered by BIGShift Accelerator in India
India’s deeptech ecosystem has reached a significant milestone with the launch of BIGShift, a premier accelerator programme by Inc42 and India Accelerator designed to empower early-stage startups developing breakthrough technologies. The first cohort comprises 13 innovative startups addressing complex challenges in fields such as artificial intelligence, aerospace, robotics, healthcare, and geospatial analytics. These startups benefitted from specialized capital-readiness training, strategic mentorship, and direct access to investors interested in supporting high-risk, high-reward deeptech ventures, making BIGShift a crucial platform for nurturing India’s next-generation technology leaders.
The accelerator programme uniquely combines virtual bootcamp sessions with a comprehensive two-day in-person masterclass, equipping startups with advanced go-to-market strategies, funding expertise, and a valuable network of experienced operator-mentors. Noteworthy startups from the cohort include ActionSync, focused on enterprise data unification; Polygon Geospatial, delivering AI-powered real-time spatial analytics; Purna AI, which innovates in preventive health through genetic biomarkers; Spacetaxi, pursuing reusable commercial rockets; and VertiFly, specializing in hybrid eVTOL aerial mobility solutions. This diverse group exemplifies the ingenuity and pioneering spirit of Indian deeptech entrepreneurship across multiple high-impact sectors.
BIGShift’s inaugural cohort not only accelerates technological development but also provides critical support mechanisms like pilot project matchmaking, regulatory guidance, and facilitating enterprise collaborations. As these 13 startups transition their groundbreaking solutions from the lab to the marketplace, BIGShift is poised to be a catalyst for deeptech innovation in India, helping transform scientific research into scalable, impactful businesses that will shape the country’s technological future.
Startup News
Tan90 Secures INR 20 Crore to Boost Enterprise Cooling Solutions
Chennai-based deep-tech startup Tan90 Thermal Solutions has raised INR 20 crore (about $2.3 million) in Series A funding, led by NABVENTURES, with participation from Blue Ashva Capital, Capital-A, and 3i Partners. The fresh capital will help Tan90 expand its energy-efficient cooling solutions across India and into Southeast Asia, the Middle East, and Africa.
Founded in 2019 by IIT alumni Soumalya Mukherjee, Rajnikant Rai, and Shiv Sharma, Tan90 develops innovative phase change materials (PCMs) that enable precise, sustainable cooling for sectors like food logistics, healthcare, and pharmaceuticals. Their technology covers temperatures from –50°C to +80°C, offering up to 40% energy savings and a significant reduction in carbon emissions.
Tan90’s Cooling-as-a-Service platform currently operates in eight Indian cities, serving clients like Swiggy Instamart and Kisaan Konnect, with plans to expand further. Recognized by organizations such as the Bureau of Energy Efficiency and UNIDO, Tan90 aims to make scalable, sustainable cooling infrastructure accessible to enterprises worldwide.
Latest News
PayU Gets Final RBI Nod to Operate as Payment Aggregator Ahead of 2025 IPO
PayU India, owned by Prosus, has received final approval from the Reserve Bank of India (RBI) to operate as an online payment aggregator, a year after getting in-principle approval in April 2024. This authorization allows PayU to onboard new merchants and offer digital payment solutions, joining other major players like Razorpay, CCAvenue, and BillDesk.
The RBI’s nod comes as PayU prepares for its planned IPO in the second half of 2025, following a delay from its original 2024 timeline due to market conditions. The company, which serves over 450,000 merchants, reported $319 million in revenue from its core payments and credit business in the first half of FY25.
PayU stated that the approval will help it build a resilient, compliant, and innovation-driven institution, supporting merchants of all sizes and advancing the Digital India vision. The company has also strengthened its risk management and expanded its presence in real-time payments through a strategic stake in Mindgate Solutions.

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