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Freshworks Appoints Srinivasan Raghavan as Chief Product Officer!

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Freshworks Appoints Srinivasan Raghavan as Chief Product Officer!

Freshworks, a leading provider of cloud-based software for customer and employee experience, has announced the appointment of Srinivasan Raghavan as its new Chief Product Officer (CPO). With over two decades of experience in the enterprise SaaS industry, Raghavan is set to play a pivotal role in driving product strategy and innovation at Freshworks.

Leading Product Strategy and Innovation

In his capacity as CPO, Raghavan will be responsible for enhancing Freshworks’ suite of AI-powered software solutions. His focus will be on improving both customer experience (CX) and employee experience (EX) by leveraging cutting-edge AI technologies.

Key Responsibilities

  • Driving Product Strategy: Raghavan will lead the product team to execute the company’s vision for AI-driven solutions.
  • Enhancing User Experience: He aims to deliver personalized and efficient experiences for both customers and employees.

A Strong Addition to the Leadership Team

Raghavan will report directly to Dennis Woodside, CEO and President of Freshworks. Woodside expressed enthusiasm about the appointment, highlighting Raghavan’s expertise in driving enterprise growth and scaling complex, multi-product portfolios.

“Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience,” said Woodside.

A Proven Track Record

Before joining Freshworks, Raghavan served as CPO at RingCentral, where he expanded the company’s product portfolio to include cloud-based contact center, marketing, and sales intelligence solutions. His previous roles also include key leadership positions at Five9 and Cisco, where he spearheaded the development of AI-powered digital engagement and automation solutions.

Notable Achievements

  • At RingCentral, Raghavan played a crucial role in broadening the company’s offerings, enhancing its competitive edge in the cloud communications market.
  • At Five9, he led initiatives that improved customer engagement through innovative AI solutions like virtual agents and workflow automation platforms.

A Bright Future for Freshworks

Raghavan’s appointment signals Freshworks’ commitment to innovation and its vision to leverage AI to transform customer and employee experiences. With his deep industry knowledge and strategic mindset, Raghavan is poised to lead the company’s product vision and drive future growth.

Industry Context

Freshworks serves over 68,000 companies globally, including major brands like American Express, Bridgestone, and Sony. The company recently reported a 22% revenue growth in Q3 2024, reaching $186.6 million, while reducing losses by 3.55% year-over-year.

Conclusion

Srinivasan Raghavan’s appointment as Chief Product Officer marks a significant step forward for Freshworks as it continues to enhance its product offerings in a competitive landscape. By focusing on AI-driven solutions that improve CX and EX, Freshworks aims to solidify its position as a leader in the SaaS market. As Raghavan integrates his extensive experience into the company’s strategy, stakeholders can expect innovative developments that align with the evolving needs of businesses worldwide.

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Startup News

Indian Healthtech Startup Dozee Raises $8 Million to Revolutionize Healthcare with Innovative Technology

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Indian Healthtech Startup Dozee Raises $8 Million to Revolutionize Healthcare with Innovative Technology

Dozee, an Indian healthtech startup focused on remote patient monitoring, has raised $8 million in its latest funding round to boost its global expansion. This significant investment will help the company enhance its presence in both domestic and international markets.

 

Funding Overview

The funding attracted a mix of existing and new investors, including Prime Venture Partners, 3one4 Capital, and the State Bank of India. The capital will primarily be used to expand Dozee’s reach to hospitals worldwide and strengthen its research and development efforts. CEO Mudit Dandwate highlighted the funding’s role in improving critical care facilities globally while promoting Indian-made products.

Innovative Solutions

 

Dozee is recognized for its Contactless Vital Signs Measurement System, which allows healthcare providers to monitor patients’ vital signs without direct contact. This technology has been implemented in over 380 hospitals across India, significantly reducing the workload on nursing staff and saving valuable time.

The company’s AI-powered Early Warning System (EWS) can predict patient deterioration up to 16 hours in advance, enabling timely medical interventions that could save lives.

 

Global Expansion Plans

Dozee aims to tap into over 2,000 hospitals across more than 100 districts in India within the next two years as part of its expansion strategy. The company is also looking to enter new international markets while adapting its technology to meet various regulatory standards.

With this funding, Dozee is set to make substantial progress in the healthtech sector, aligning with global trends towards more efficient healthcare solutions and positioning itself as a leader in remote patient monitoring.

 

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Zepto Prepares for IPO with $250 Million Secondary Share Sale to Boost Domestic Investor Ownership

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Zepto Prepares for IPO with $250 Million Secondary Share Sale to Boost Domestic Investor Ownership

Zepto, the Bengaluru-based quick commerce startup, is preparing for its initial public offering (IPO) by facilitating a secondary share sale worth up to $250 million. This strategic move aims to increase Indian investor ownership from approximately 33% to nearly 50% before the anticipated public listing later this year or early next year.

Funding and Investor Details

The secondary sale will involve private equity firms, including Motilal Oswal Financial Services and Edelweiss Financial Services, allowing existing investors and employees to liquidate their shares. Although Zepto will not raise additional capital through this transaction, it is expected to execute the sale at a valuation of just over $5 billion, consistent with its last funding round in November 2024.

Objectives Behind the Sale

The primary goal of this secondary share sale is to enhance domestic ownership in Zepto, aligning with regulatory preferences and making the IPO more attractive to local institutional investors. Co-founders Aadit Palicha and Kaivalya Vohra currently hold about 20% of the company, and increasing Indian shareholder stakes is seen as a way to strengthen governance and influence over the company’s future direction.

Market Context

Zepto operates in India’s competitive grocery delivery market, facing challenges from established players like Amazon India, Swiggy, Zomato, and BigBasket. Founded in 2021 by Palicha and Vohra after they dropped out of Stanford University, Zepto has quickly gained traction in the quick commerce sector.

Conclusion

As Zepto approaches its IPO, this secondary share sale represents a crucial step in solidifying its position in the Indian market. By boosting domestic investor participation, Zepto aims to enhance its credibility and appeal as it prepares for a public listing amidst a wave of Indian startups entering the stock market.

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Vanguard Group Invests INR 129 Crore in CarTrade, Signaling Confidence in India’s Digital Automotive Sector

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Vanguard Group Invests INR 129 Crore in CarTrade, Signaling Confidence in India's Digital Automotive Sector

Global investment management firm Vanguard Group has made a notable entry into the Indian stock market by acquiring shares of CarTrade Tech Ltd., an online auto-classifieds platform, valued at approximately INR 129 crore. This marks Vanguard’s first investment in CarTrade, highlighting its growing interest in India’s digital automotive sector.

Acquisition Details

On March 21, 2025, Vanguard purchased 7.13 lakh shares of CarTrade through bulk deals, at an average price of INR 1,804 per share. The acquisition included 3.3 lakh shares bought by the Vanguard Emerging Markets Stock Index Fund and 3.83 lakh shares by the Vanguard Total International Stock Index Fund, totaling an investment of INR 128.77 crore.

CarTrade’s Strong Performance

This acquisition coincides with a positive trend for CarTrade, whose shares have surged approximately 19.05% year-to-date, even as broader Indian equities faced corrections. The company’s recent financial results showed a net profit of INR 45.53 crore for Q3 FY25, a significant turnaround from a loss of INR 23.55 crore in the same quarter last year.

Market Context

Vanguard’s investment reflects a broader trend among institutional investors capitalizing on rising stock prices in the Indian market. As CarTrade continues to demonstrate robust growth, it is likely to attract further interest from both domestic and international investors looking to capitalize on India’s evolving tech landscape.

In summary, Vanguard Group’s strategic acquisition of CarTrade shares underscores its commitment to investing in India’s burgeoning digital economy and confidence in the company’s future growth prospects.

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