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Zomato CEO Deepinder Goyal’s Day as a Delivery Agent: A Call for Change in Worker Treatment!

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Zomato CEO Deepinder Goyal recently undertook a unique initiative by working as a food delivery agent for a day, aiming to gain firsthand insight into the challenges faced by his employees. Accompanied by his wife, Gia Goyal, he donned the Zomato uniform and set out to deliver food in Gurugram, only to encounter significant obstacles that highlighted systemic issues within the industry.

The Incident at Ambience Mall

During his delivery run, Goyal attempted to pick up an order from Haldiram’s at Ambience Mall. Upon arrival, he was denied access through the main entrance and directed to use the service stairs instead. When he inquired about elevator access for delivery personnel, he was informed that none were available. This forced him to climb three flights of stairs, where he discovered that he and other delivery workers had to wait at the stairs for their orders rather than being allowed inside the restaurant.

In a video shared on social media, Goyal expressed his frustration over this experience, stating, “During my second order, I realized that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners.” His remarks underscored the everyday struggles faced by delivery agents who often encounter similar barriers.

Social Media Reactions

Goyal’s initiative quickly garnered attention online, sparking a mix of admiration and skepticism among users. Many praised his hands-on approach and expressed hope that it would lead to meaningful changes in how delivery workers are treated. Comments ranged from supportive messages highlighting the importance of understanding employee challenges to critiques questioning whether this experience would result in real improvements.

One user poignantly noted, “Hope you’ll be able to see the pain of the delivery persons and would resolve their problems and make their lives easier.” Others viewed Goyal’s actions as a clever marketing strategy rather than a genuine attempt at reform.

A Call for Change

The incident has opened up broader discussions about the treatment of service workers in public spaces. Goyal emphasized that this experience should serve as a wake-up call for malls and restaurants to adopt more humane practices towards delivery personnel. By sharing his journey on social media, he aims not only to raise awareness but also to advocate for systemic changes that could enhance working conditions for all delivery agents.

In conclusion, Deepinder Goyal’s day as a Zomato delivery agent has illuminated critical issues within the food delivery industry, prompting conversations about how businesses can better support their workers. His experience serves as a reminder of the importance of empathy and understanding in leadership roles, particularly in industries reliant on service personnel. As discussions continue, there is hope that Goyal’s insights will lead to tangible improvements in the working conditions of delivery agents across India.

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Kerala Startup E-Quark Launches Innovative Mobile Holder with Built-In Charger

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Equark - StartupStories

Kerala-based startup E-Quark Molecule Innovations Pvt Ltd, headquartered in Thrissur, has introduced an innovative device called Keratin that combines a mobile phone holder with a built-in charger. This unique gadget is designed to offer users a convenient solution to hold and charge their smartphones simultaneously, addressing the common challenge of managing power supply while using mobile devices.

The device enhances user experience by integrating two essential functions into one compact design. It securely holds the phone while providing efficient charging, making it perfect for use on desks, bedside tables, or other personal spaces where easy access and power are needed. This innovation aligns with the growing trend of multifunctional mobile accessories that prioritize both convenience and practicality.

E-Quark Molecule Innovations is a key player in Kerala’s dynamic startup ecosystem, which has been rapidly expanding in tech-driven areas such as electric vehicle charging infrastructure. With the launch of this mobile holder-charger, the company is establishing itself as a leader in user-centric mobile accessories, further cementing Kerala’s position as a hub for cutting-edge technology development.

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New Instagram Features Let Users Customize Profiles and Share Quietly

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Instagram Grid

Instagram is rolling out two major features in June 2025 that promise to give users unprecedented creative control and privacy: grid rearranging and silent posting. The long-awaited grid rearranging tool allows users to freely drag and drop posts anywhere on their profile grid, breaking away from the traditional chronological order. This means users can now curate their profiles for a more visually appealing or thematic presentation, without the hassle of deleting and reposting content—an update especially welcomed by brands, creators, and anyone meticulous about their digital aesthetic.


In tandem, Instagram is introducing the “Post quietly to profile” feature, which lets users add photos and videos to their grid without notifying followers or pushing the content to their feeds. This silent posting option is ideal for those who want to document moments privately, experiment with new content, or maintain a cohesive grid without spamming their audience. It’s designed to reduce the pressure of public sharing, making Instagram a more comfortable space for personal expression and experimentation.

 

These updates reflect Instagram’s commitment to user empowerment and flexibility, responding directly to years of feedback. As Instagram head Adam Mosseri stated, the goal is to help users “create and share without added pressure,” giving them more freedom over how their content appears and how they engage with their audience.

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Zepto Delays IPO to Focus on Profitability and Indian Ownership

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Zepto - StartupStories

Overview

Zepto, a leading quick commerce startup, has postponed its planned IPO to early 2026, shifting its focus to achieving profitability and increasing Indian shareholding before going public.

Key Reasons for Delay

  • Profitability Focus: Zepto aims to reach EBITDA break-even before listing, unlike many tech firms that went public while still loss-making.
  • Market Uncertainty: Ongoing global and domestic market volatility influenced the decision to wait for more stable conditions.
  • Peer Comparison: The company wants to present a stronger profit profile, learning from the performance of rivals like Swiggy and Zomato (now Eternal).

Boosting Domestic Shareholding

  • Target: Zepto plans to raise Indian ownership to at least 51% to comply with FDI norms and reinforce its Indian identity.
  • Actions: The company is conducting secondary share sales to Indian investors and founders are increasing their stakes by buying from foreign investors.
  • Progress: Domestic ownership has reached about 40-44%, with expectations to surpass 51% before the IPO.

Financial and Operational Updates

  • Efficiency Drive: Zepto is optimizing operations, running over 900 dark stores and offering 48,000 SKUs, to reduce cash burn and move toward profitability.
  • Challenges: The company faces stiff competition from Swiggy Instamart and Blinkit, leading to higher costs, and has dealt with operational pauses and regulatory scrutiny in some regions.

Outlook

Zepto remains positive about its future, aiming to raise around $800 million in its IPO and attract both domestic and international investors. CEO Aadit Palicha emphasizes building a sustainable, majority Indian-owned business before entering the public market.

Summary: Zepto’s IPO delay reflects a strategic focus on financial stability and regulatory compliance, with profitability and Indian ownership at the forefront.

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