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Idea Partners With Adobe To Automate Its Customer Care Services

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IDEA PARTNERS WITH ADOBE TO AUTOMATE ITS CUSTOMER CARE SERVICES,Startup Stories,Startup Stories India,Inspiration Stories,2017 Most Read Startup Stories,Idea Cellular,Idea Cellular Partners With Adobe to Drive its Digital Transformation Agenda,Idea Cellular ropes in Adobe to get digital solutions

Idea Cellular, India’s third-largest mobile operator with over 200 million users, introduced the Adobe experience cloud systems. The aim is to enhance customer services and provide Idea Cellular’s subscribers with personalized customer support.

Himanshu Kapania, Managing Director, said, “Focusing to make Digital Idea, we are confident that this partnership with Adobe will help a lot for company’s digital transformation by providing customized services to customers and also helps for the growth of the company and revenue generation.

With this partnership, Adobe introduced its Experience Cloud solutions which include Adobe Advertising Cloud, Adobe Marketing Cloud, and Adobe Analytics Cloud.

Also, read |  ARTIFICIAL INTELLIGENCE FOR THE BEST CUSTOMER SERVICES

Kulmeet Bawa, Managing Director for South Asia, Adobe said the Adobe Cloud services will help Idea to reduce the customer acquisition costs and increase the revenue from online channels.

This Adobe Cloud services also help in automation of Idea’s customer care services and provide advanced self-care options to its customers, this reduces the operational cost and call center traffic.

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Dunzo Gets Breather as NCLT Rejects Insolvency Petition from Invoice Discounters

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Dunzo

The National Company Law Tribunal (NCLT) Bengaluru bench has dismissed an insolvency plea filed against quick commerce startup Dunzo by its invoice discounters, declaring the petition “not maintainable” after several postponements. This decision offers temporary relief to Dunzo, which has been facing multiple insolvency petitions from various creditors, including Velvin Packaging Solutions and Betterplace Safety Solutions, over unpaid dues.

The invoice discounters alleged that Dunzo had paid only 50% of the required amounts, though the exact sum was not disclosed. Despite ongoing settlement talks, no resolution was reached, and the tribunal noted Dunzo’s delays in responding to creditor petitions. Dunzo continues to grapple with severe liquidity issues, delayed payments, and significant losses—reporting a ₹1,801.8 crore loss in FY23 and owing approximately ₹11.4 crore to major vendors like Google India and Facebook India.

While this NCLT ruling provides Dunzo some breathing room, the company still faces ongoing financial and operational challenges as it works to resolve its outstanding liabilities.

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How a Golden Retriever Became the Heart and Soul of a Hyderabad Startup’s Workplace

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Golden Retriever in workplace

Hyderabad-based startup Harvesting Robotics has won hearts online by appointing a golden retriever named Denver as its Chief Happiness Officer (CHO). Denver, introduced by co-founder Rahul Arepaka in a viral LinkedIn post, has quickly become the star of the office, spreading joy and boosting morale among employees. The company is now officially pet-friendly, a move Arepaka calls their “best decision.”

Denver’s new role has sparked widespread attention, with thousands liking and commenting on the announcement. Many see Denver’s presence as more than just a cute story—it highlights a growing trend of pet-friendly workplaces that prioritize employee well-being and happiness. As companies increasingly focus on holistic wellness, Denver’s appointment shows that sometimes, a wagging tail is the best way to brighten the workday.

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Info Edge Shareholders Approve ₹1,000 Crore Investment in New Venture Fund

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Info Edge

Info Edge (India) Ltd shareholders have overwhelmingly approved an investment of up to ₹1,000 crore in the company’s third venture capital fund, Info Edge Ventures Fund III. The proposal received near-unanimous backing, with 99.9995% of valid votes in favor out of 1,274 participants.

Smartweb Internet Services Ltd, a wholly owned Info Edge subsidiary, will act as sponsor and investment manager for the new fund. This move strengthens Info Edge’s commitment to backing early-stage startups and expanding its footprint in India’s venture capital landscape.

Info Edge has a strong track record as an early investor in leading Indian startups like Zomato and PB Fintech, with combined holdings in these firms valued at ₹31,500 crore ($3.7 billion) as of March 31, 2025.

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