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Zomato CEO Deepinder Goyal’s Day as a Delivery Agent: A Call for Change in Worker Treatment!
Zomato CEO Deepinder Goyal recently undertook a unique initiative by working as a food delivery agent for a day, aiming to gain firsthand insight into the challenges faced by his employees. Accompanied by his wife, Gia Goyal, he donned the Zomato uniform and set out to deliver food in Gurugram, only to encounter significant obstacles that highlighted systemic issues within the industry.
The Incident at Ambience Mall
During his delivery run, Goyal attempted to pick up an order from Haldiram’s at Ambience Mall. Upon arrival, he was denied access through the main entrance and directed to use the service stairs instead. When he inquired about elevator access for delivery personnel, he was informed that none were available. This forced him to climb three flights of stairs, where he discovered that he and other delivery workers had to wait at the stairs for their orders rather than being allowed inside the restaurant.
In a video shared on social media, Goyal expressed his frustration over this experience, stating, “During my second order, I realized that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners.” His remarks underscored the everyday struggles faced by delivery agents who often encounter similar barriers.
Social Media Reactions
Goyal’s initiative quickly garnered attention online, sparking a mix of admiration and skepticism among users. Many praised his hands-on approach and expressed hope that it would lead to meaningful changes in how delivery workers are treated. Comments ranged from supportive messages highlighting the importance of understanding employee challenges to critiques questioning whether this experience would result in real improvements.
One user poignantly noted, “Hope you’ll be able to see the pain of the delivery persons and would resolve their problems and make their lives easier.” Others viewed Goyal’s actions as a clever marketing strategy rather than a genuine attempt at reform.
A Call for Change
The incident has opened up broader discussions about the treatment of service workers in public spaces. Goyal emphasized that this experience should serve as a wake-up call for malls and restaurants to adopt more humane practices towards delivery personnel. By sharing his journey on social media, he aims not only to raise awareness but also to advocate for systemic changes that could enhance working conditions for all delivery agents.
In conclusion, Deepinder Goyal’s day as a Zomato delivery agent has illuminated critical issues within the food delivery industry, prompting conversations about how businesses can better support their workers. His experience serves as a reminder of the importance of empathy and understanding in leadership roles, particularly in industries reliant on service personnel. As discussions continue, there is hope that Goyal’s insights will lead to tangible improvements in the working conditions of delivery agents across India.
Peak XV Partners has launched three new funds totaling $1.3 billion, targeting India’s booming startup ecosystem. The lineup features the $600M Surge fund (8th edition) for early-stage ventures, a $300M Growth Fund for Series B+ scaling, and a $400M Acceleration Fund for rapid portfolio expansion. This commitment arrives as India’s VC inflows rebound, with AI and fintech leading 2026 trends.
These funds build on Peak XV’s legacy of backing unicorns like Zomato and Pine Labs, offering founders capital plus strategic guidance amid post-winter recovery. Early-stage deals surged 20% last year per Tracxn, positioning Peak XV to fuel the next wave of innovation in SaaS, climate tech, and consumer plays.
For startups eyeing Peak XV new funds or Surge fund 2026 applications, this signals prime opportunities. Investors and marketers should watch for deployment updates India remains a global VC hotspot.
Hyderabad, January 13, 2026 Neeman’s, India’s leading D2C footwear brand famed for sustainable shoes and patented PIXLL® technology, has raised $4 million from existing investors. This funding boosts its cumulative capital past $10 million since 2015, with a post-money valuation nearing $50 million. CEO Vijay Chahoria emphasized offline retail as the “next frontier,” planning 50+ new stores in Tier 2/3 cities like Jaipur and Lucknow to blend eco-friendly innovation with hands-on customer experiences.
In India’s booming D2C ecosystem where footwear sales hit ₹1.2 lakh crore in 2025 Neeman’s targets hybrid retail amid high online CAC and 25-30% returns. Backed by vegan, machine-washable shoes priced ₹2,000-4,000, the brand leverages PIXLL® (5x more breathable than leather) for carbon-neutral comfort. Recent 5x revenue growth to ₹100 crore ARR, 1M+ pairs sold via Myntra and stores, and awards at India D2C Summit 2025 position it ahead of rivals like Paaduks.
Neeman’s offline expansion India eyes the $15B sustainable footwear market by 2028, fueled by PLI schemes, Gen Z’s 70% eco-preference (Nielsen), and Southeast Asia exports. Challenges like real estate costs are offset by data-driven inventory and omnichannel QR tech. Watch for Q1 2026 launches in Hyderabad and Bengaluru redefining D2C success through authentic, “Wear the Change” branding.
The Centre is weighing the option of revoking X’s safe harbour status in India after its AI chatbot Grok was allegedly misused to generate and circulate obscene and sexually explicit content, including material seemingly involving minors. The IT Ministry has already issued a notice to X, directing the platform to remove unlawful content, fix Grok’s safeguards, act against violators, and submit a detailed compliance report within a tight deadline. If the government finds X’s response inadequate, it could argue that the platform has failed to meet due‑diligence standards under Indian law, opening the door to harsher action.
Under Section 79 of the IT Act, safe harbour protects intermediaries like X from being held directly liable for user‑generated content, provided they follow due‑diligence rules and promptly act on legal takedown orders. Revoking this protection would mean X and its officers could be exposed to criminal and civil liability for obscene, unlawful, or harmful content that remains on the platform, including AI‑generated images from Grok. This prospect significantly raises X’s compliance risk in India and could force tighter moderation, stricter AI controls, and more aggressive removal of flagged posts.
The Grok episode also spotlights the regulatory grey zone around generative AI, where tools can create harmful content at scale even without traditional user uploads. Policymakers are increasingly questioning whether AI outputs should still enjoy the same intermediary protections as conventional user posts, especially when they involve women and children. How the government ultimately proceeds against X over Grok misuse could set a precedent for AI accountability, platform responsibility, and safe harbour interpretation in India’s fast‑evolving digital ecosystem.
Peak XV New Funds: $1.3B Commitment for India Startup Surge 2026
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