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Ola And Uber: Boon Or Bane?

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Ola And Uber Turns Boon Or Bane?,Startup Stories,Business Latest News 2017,Cabs Aggregators Boon or Bane,Taxi aggregators Boon Or Bane,Ola Cabs Vs Uber Cabs,Ola And Uber Latest News,Ola Business News 2017

Technology is supposed to make life easier. Food, shopping, travelling and finance can be completed with just a click or with a swipe. Technology progressed rapidly in a very short span in ways that did not seem possible till just a while ago. The last couple of years have seen a drastic rise in technology based startups. These startups have helped mankind in every way possible. Or so it seems. Taxi aggregators such as Ola and Uber came as a relief to all those hassled travellers for whom private transport was not an option and who could not get to their destinations using public transport.

Ola and Uber came at a time when public transport was at its worst. Women were gropped, men were robbed and drivers were harsh. Public transport was out of the question, especially after the 2012 Nirbhaya case. Keeping this in mind, these taxi aggregators helped give riders a veil of safety in these dark circumstances. However, the little respite riders got seemed to disappear almost over night. While there are some good drivers with both Ola and Uber,  there are a few bad apples in the basket.

Pepper spray is a must have for me when I use either Ola or Uber for my travels,” says disgruntled user, Nishita. Safety is not just one of the things riders have a problem with these cab aggregators. Rain is a beautiful thing, but when Ola and Uber use it to boost cab prices, then this very rain is far from beautiful. Ride prices surge, drivers turn ugly and the whole situation turns into a B rated movie of sorts.

When Ola was first launched in India, it had two very strong incentives – the first ride free for new users and first ride free for referrals. This gave Ola a very loyal user base from the minute the app launched. Cut to a few months later, Uber tried it’s hand in the Indian marketplace and currently counts India as it’s second largest market. However, the honeymoon phase is over and reality reared its ugly head. What seemed to be a win win situation, in the beginning, has is now become an ugly menace. Several customers have faced multiple issues when trying to commute using such applications.

The cab aggregators while promising a smooth service, cannot be bothered with when it comes to customer care. The result is usually unhappy customers stranded, extorted and disgusted. “I have given up trying to get in touch with Ola’s Customer Care. They always have an automated answer and at the end of the matter, there is never a solution to the matter,” says Anita, a resident of Hyderabad.

 

Ola and Uber gave travellers everywhere the hope of comfort and travelling without hassles. The world, seen through tinted rose glasses, seems like a beautiful place. However, what happens when these glasses are taken off? Ola and Uber have become a bane rather than a boon and people are tired of being appeased by the nonsense these cab aggregators give in terms of an excuse for their crap service!

An informal survey revealed the obvious. From drivers cancelling rides half way through the ride to creepy advances on the riders, nothing seems to be going in Ola’s or Uber’s favour. It is not just the drivers that have gotten a bad name. Back end service does not work right, the arrival time is always sketchy and drivers are rude, arrogant and abusive. Buck up Ola and Uber, it is time to get your act together and give us the service you promised! We are not the unsophisticated cave dwellers you clearly seem to think we are. Own up. Take responsibility. Drive our lives back into the happy world it used to be in the beginning, because honestly if you keep this up, we will not be the loyal customers we have been so far.

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3 Comments

3 Comments

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Zoho Pay Debuts as India’s New UPI Challenger, Taking on PhonePe, Paytm, and Google Pay

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Zoho Payment

Zoho Corporation has expanded its fintech portfolio with the launch of Zoho Pay, a UPI-based payments app built to challenge India’s top digital payment giants such as PhonePe, Paytm, and Google Pay. The new app supports peer-to-peer transfers, bill payments, QR-based transactions, and merchant settlements in a streamlined interface. Available as both a standalone app and an integrated feature inside Zoho’s privacy-driven messenger Arattai, Zoho Pay enables users to handle chats and payments in one platform, emphasizing data privacy and Made-in-India innovation.​

Through seamless integration with Arattai, Zoho Pay allows users to send or request payments, split expenses, and conduct UPI-based transactions directly in their chat windows. Users can link bank accounts, scan dynamic QR codes, and receive audio confirmations of payments, ensuring speed and security. This design mirrors the simplicity of India’s leading UPI apps but is powered by Zoho’s non-advertising, privacy-first model. The integration aligns with Zoho’s mission to build a self-reliant digital ecosystem, where messaging and money management coexist securely.​

In the competitive digital payments market, Zoho Pay differentiates itself through its tight business software integration with apps like Zoho Books, Zoho Payroll, and Zoho Commerce, offering small businesses unified access to payments, billing, and accounting. The company is also expanding its reach with POS devices for merchants featuring UPI QR, card payments, and instant reconciliation tools. With founder Sridhar Vembu’s vision of a ‘Chat + Pay’ ecosystem, Zoho Pay reflects a bold step toward redefining India’s fintech scene with a secure, ad-free, and locally developed alternative to global payment platforms.

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Meta Expands AI-Powered Reels Translation to Hindi and Portuguese, Enhancing Global Creator Reach

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Meta has expanded its AI-powered translation feature for Reels to include Hindi and Portuguese, joining English and Spanish in empowering creators to reach a broader global audience on Instagram and Facebook. Originally launched in August 2025 with support for English and Spanish, this update now allows creators to seamlessly translate and dub their short videos, breaking language barriers across some of the largest Reels markets worldwide. The AI technology mimics the creator’s voice tone and even offers lip-syncing to ensure the translated videos feel natural and engaging for viewers.​

This enhancement is especially significant for India, the largest market for Facebook and Instagram, where over 600 million people speak Hindi. Content creators who are not fluent in Hindi can now easily access this vast audience, increasing their reach and engagement across diverse linguistic groups. To maintain transparency, all translated Reels are clearly labeled with “Translated with Meta AI,” and viewers can choose to switch translations on or off based on their preference.​

In addition to voice dubbing, Meta is developing features to translate captions and text stickers on Reels, making content more accessible even without sound. These AI translation tools are available free for eligible public Instagram accounts and Facebook creator profiles with over 1,000 followers. This innovation reinforces Meta’s commitment to fostering cross-cultural content sharing and enhancing creators’ ability to connect with audiences around the world through short-form videos.

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Dunzo’s Collapse: Reliance’s ₹1,645 Crore Loss Signals Challenges in India’s Hyperlocal Delivery Market

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Startup Stories

Reliance Industries has officially written off its $200 million investment in Dunzo, a once promising quick-commerce startup in India. Despite high-profile backing and the potential to disrupt the hyperlocal delivery sector, Dunzo faced insurmountable challenges including high operational costs, unsustainable cash burn, and stiff competition from larger players like Zepto and Blinkit. Reliance’s decision follows Dunzo’s operational suspension, leadership exits, and failed attempts at securing additional funding or acquisition partners, ultimately resulting in the company’s digital platforms going offline in early 2025.​

The downfall of Dunzo was accelerated by its inability to maintain a healthy balance between rapid expansion and revenue growth, with losses in FY23 reaching an alarming ₹1,800 crore. With monthly expenses crossing ₹100 crore and mounting pressure to scale, Dunzo resorted to layoffs and delayed payments before shutting down most services outside Bengaluru. Reliance’s significant stake, initially seen as a strategic advantage, ended up limiting the startup’s flexibility in making independent decisions during its final months.​

Reliance’s write-off sends a strong message to India’s startup ecosystem about the risks inherent in quick-commerce and hyperlocal delivery models. Investors are increasingly focused on sustainable growth, disciplined scaling, and profitability. For Reliance, lessons from Dunzo’s collapse are shaping future e-commerce strategies, driving greater emphasis on operational efficiency and prudent financial planning in an intensely competitive market.

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