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How To Deal With A Negative Criticism And Keep Your E-Commerce Customers Happy

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Have you ever faced negative feedback about your business? If your business has a social media presence, then it is quite obvious that at some point in time you will be facing negative criticism. It is how you and your business handle it decides how far you will go towards either creating a new customer or driving away your potential sale that comes on your way.

If your business is showcased on social media platforms like Facebook, Twitter, YouTube or Pinterest, your business is said to get exposed to an entire planet of opinion. Negative comments can be very difficult to deal with. It might be a little horrifying to say a few businesses have been actually shut down after a row of negative comments were thrown on them.

Well, here we share some tips on how to handle negative people and their negative comments.

1) Categorize your comment

Most of the negative feedback fall into four sections: a business error, a misunderstanding, a negative comment or spam. Once after you know to which category that comment falls, it will be easier to come up with a positive solution that directly addresses it.

2) Own up to your mistake

Do not hide it when you or your business makes a mistake. Do not delete the comment or ignore it. Mistakes do happen and the best way to get on them is to deal with them head on. First, recognize the comment, apologize publicly, and then take the comment off the social media page and then resolve it.

3) Build a relationship

When you take your time to respond your customer’s feedback (especially the negative feedback,) it helps build a strong relationship between you and your customers. They feel important and part of your business. This eventually leads to higher customer loyalty and leads to word of mouth publicity of your business.

4) Ask for an explanation

If someone leaves a negative comment, that looks more of a misunderstanding and doesn’t look like an error on the business’s part, then this is the right time to ask for an explanation. You could also ask your customer about what might be the positive resolution. If the customer is not satisfied with any of your proposed resolutions, then apologize and offer a refund.

5) Lastly, follow these minor tips which make major changes in your life

  • Thank your customer for sharing his/her opinion.
  • Briefly, apologize, and an “I’m Sorry” should do the trick.
  • Write “Thank you for taking your time out to write us/call us.”
  • Try to explain what happened, be precise and clear. Don’t try to excuse yourself if you’ve made a mistake.
  • Explain what you are going to do and when you are going to fix it.

Lastly, consider this as an opportunity to change your customer’s bad experience into good ones and change their complaints into compliments!

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How To

WhatsApp Channels Revolutionized: Channel Categories Simplify Content Discovery!

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WhatsApp has recently introduced a new feature known as Channel Categories, aimed at enhancing the user experience by simplifying the process of discovering and following channels that align with individual interests. This update is expected to significantly boost user engagement on the platform, which boasts over 500 million monthly users engaging with WhatsApp Channels.

Overview of Channel Categories

The new categorization system divides channels into seven distinct groups:

  • People
  • Organizations
  • Lifestyle
  • Sports
  • Entertainment
  • Businesses
  • News & Information

Accessible through the Explore option in the Updates tab, this feature allows users to navigate easily through various categories, making it simpler to find content that resonates with their preferences. The automated categorization process means that channel owners no longer need to manually assign categories, streamlining the user experience further.

Enhancing User Experience

The implementation of Channel Categories is designed to improve how users interact with content on WhatsApp. By enabling users to filter search results by category, WhatsApp not only saves time but also encourages exploration of a wider range of channels. This could lead to increased satisfaction as users discover new interests and communities within the app.

The organized structure provided by Channel Categories is anticipated to enhance overall user engagement, allowing for a more intuitive browsing experience. As users delve into different categories, they may find channels that they might not have otherwise encountered, broadening their content consumption.

Celebrity Engagement

The timing of this new feature coincides with the rising popularity of WhatsApp Channels among public figures and celebrities. Notable Bollywood stars such as Kareena Kapoor Khan, Katrina Kaif, and Ayushmann Khurrana have launched their own channels, offering exclusive content and personal insights. For instance, Khurrana’s channel promises followers a glimpse into his life, sharing behind-the-scenes updates and creative endeavors like poetry. This personal touch aims to foster closer connections between celebrities and their fans.

Future Developments

In addition to Channel Categories, WhatsApp is enhancing its artificial intelligence capabilities. The platform plans to roll out a two-way voice chat feature powered by Meta AI, allowing users to interact with chatbots in a more personalized manner. This feature will offer various voice options, including those of celebrities, enriching user interaction on the platform.

The introduction of AI-driven features aligns with Meta’s broader strategy to integrate advanced technology into its messaging services. By providing users with unique voice interactions, WhatsApp aims to create a more engaging and dynamic communication experience.

Conclusion

WhatsApp’s launch of Channel Categories marks a significant advancement in creating a user-friendly environment for content discovery. By organizing channels into distinct categories and enhancing AI capabilities for personalized interactions, WhatsApp is positioning itself as a more engaging platform for its vast user base. As this feature gains traction, it will be interesting to see how both users and channel creators adapt to this new system, potentially reshaping the way content is consumed on the app.

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How To

A Step-by-Step Guide to Setting Up Partner Sharing in Google Photos!

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Setting up partner sharing in Google Photos is a convenient way to share your photos and albums with a specific person, making it ideal for couples, families, or close friends. This feature allows both partners to view and contribute to shared memories seamlessly. Here’s a comprehensive guide on how to set up partner sharing in Google Photos.

Step-by-Step Guide to Setting Up Partner Sharing

1. Open Google Photos

To begin, launch the Google Photos app on your mobile device or visit the Google Photos website at photos.google.com. Make sure you are logged into your Google account.

2. Access Settings

  • Mobile App: Tap on your Profile Picture in the top right corner of the app.
  • Desktop: Click on the gear icon (Settings) located in the upper right corner of the screen.

3. Select Partner Sharing

In the settings menu, find and select Partner Sharing. This option will initiate the process of inviting your partner to share photos.

4. Add Your Partner

You will be prompted to enter your partner’s email address. If they are already in your Google Contacts, you can select their name from the list. After entering their information, click Next.

5. Choose Sharing Options

You will have several options regarding what you want to share:

  • Entire Library: Share all your photos with your partner.
  • Specific Albums: Choose particular albums or folders to share.
  • Photos of Selected People: Opt to share only photos that include specific people recognized by Google Photos.

Additionally, you can set a date range for sharing, allowing you to share only photos taken after a certain date.

6. Send Invitation

Once you have made your selections, click Send Invitation. Your partner will receive an email invitation to accept the shared access. They need to accept this invitation to start viewing and contributing to the shared content.

7. Accepting the Invitation

Your partner can accept the invitation via email or directly within their Google Photos app if they have it installed. After accepting, they will gain access to the shared library or albums based on your settings.

8. Share Back (Optional)

Once your partner has accepted the invitation, they can also choose to share their own photo library with you. They can do this by clicking on the ellipsis icon (three dots) in their Google Photos app and selecting Share Back.

Managing Partner Sharing Settings

After setting up partner sharing, you can manage and modify settings at any time:

  • Return to the Partner Sharing section in Settings.
  • You can change what is shared or remove access if needed.

Benefits of Partner Sharing

Partner sharing in Google Photos provides several advantages:

  • Collaboration: Both partners can contribute photos, making it easier to compile memories from different perspectives.
  • Organization: Shared albums help keep memories organized and accessible for both parties.
  • Convenience: The ability to set specific sharing preferences allows for personalized control over what is shared.

Conclusion

Setting up partner sharing in Google Photos is an excellent way to keep your memories organized and accessible for both partners. By following these straightforward steps, you can easily create a shared photo library that enhances collaboration and strengthens connections through shared experiences. Whether for personal use or family albums, this feature simplifies photo management and fosters deeper relationships through shared memories.

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Artificial Intelligence

Reddit Soars After Strong Earnings and Upbeat Outlook

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Reddit, the social media platform known for its online communities and meme culture, saw its stock price jump significantly after releasing its first earnings report since going public in March. Investors were impressed by the company’s strong financial performance and optimistic forecasts for the future.

The report highlighted a surge in user engagement, with daily active users increasing by 37% to 82.7 million in the first quarter. This growth was accompanied by an 8% rise in average revenue per user, indicating Reddit’s success in monetizing its platform. 

Perhaps the most significant factor driving the stock price increase was Reddit’s forecast for the second quarter. The company projected revenue to fall between $240 million and $255 million, exceeding analyst expectations. Additionally, Reddit anticipates achieving break-even status or even generating a profit, surpassing predictions of a loss.

This positive outlook can be attributed in part to Reddit’s flourishing advertising business. The company is also capitalizing on a new revenue stream: content licensing deals with artificial intelligence (AI) firms. Reddit’s vast collection of user-generated content provides valuable data for training AI models, attracting companies like Google.

Analysts believe Reddit is still in its early stages of monetization and predict continued growth in the coming quarters, fueled by advancements in ad targeting and measurement tools. This optimism is reflected in the stock price surge, which has climbed roughly 70% since Reddit’s IPO.

Overall, Reddit’s first earnings report paints a bright picture for the company’s future. With a thriving user base, increasing revenue opportunities, and a promising outlook, Reddit appears well-positioned for continued success in the ever-evolving social media landscape.

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