Entrepreneur Stories
Big Basket Founding Story And Its Recipe For Success
Much before Flipkart tapped into the retail industry, a group of people (V.S. Sudhakar, Hari Menon, V.S. Ramesh, Vipul Parekh and Abhinay Choudhary,) fuelled with passion and experience on failure post the dot com bubble founded Big Basket, the country’s first online shopping platform which revolutionised the way people bought groceries. Just like how this platform is unique in every way, the story of how Big Basket came to be is also quite a tale.
The beginning

Picture credits: BigBasket.com
When you hear of startups being created by people below the age of 30 and with no experience, your heart usually goes out to them. However, when you look at people on the other side of 50, with more experience in failing than succeeding, trying to start something new, you wonder what the future looks like for them. When the dot com bubble bust, a lot of people struggled hard to find their footing in an increasingly competitive world.
The founders of Big Basket, on the other hand, decided to use the experience they got post the failure and decided to create a website that hasn’t been done before. The five founders of this platform had their first experience in the e commerce side when they created Fabmart.com (an online platform to sell books, toys and groceries) in the year 1999. Very quickly, however, they realised not just India, but the rest of the world wasn’t ready for the online world yet.
Very soon, Fabmart merged with a brick and mortar grocery chain and by 2006, the founders sold Fabmart for a lump sum. By 2011, the team thought of revaluating and trying their hand at something new again and despite all the criticism they received for this idea, the founders decided if they had to do anything, the time was now. It was a good thing they made this call because it was exactly at this time that the smartphone boom was happening and literally everything was available with the click of a button (except for groceries, of course!)
The journey to success

Picture credits: BigBasket.com
Post securing the first round of investment ($ 10 million from Ascent Capital,) the Big Basket team decided the time had come to expand its reach. In a country as diverse as India, perhaps the biggest challenges an online delivery platform like this faces is to ensure they sustain the model despite all adversities. After putting in dedicated research for five years, the Big Basket team realised the best way to make their presence felt was by providing personalised service to people across all cities.
With shopping habits varying from city to city, one of the major reasons for the success rates of Big Basket is the amount of attention to detail the founders paid. From increasing the leafy greens numbers in Mumbai to supplying a special kind of rice (called Sona Masoori) in Bangalore to going so far as to provide eight different kinds of eggplants to picky customers, Big Basket ensured their quality was nothing short of perfection. To improve the customers experience, the team ensures near time perfect deliveries in most of its orders and if by chance the delivery has been delayed, customers get a discount depending on the delay.
The future

Picture credits: BigBasket.com
Despite growing as well as they had, Big Basket still had a lot of tough competition in the forms of other startups like LocalBanya, Sequoia backed PepperTap and SoftBank funded Grofers. The time had come for the team to up its game by securing more than double the amount of funding that it got during the initial rounds, Big Basket crushed all its competition.
The next few years saw Big Basket grow from just an idea to being present in 25 cities with a combination of 150 million and looking at the size of the growth, the founders decided the time had come to bring in a partner. By zeroing in on Alibaba (China based e commerce platform,) the team worked on mapping a growth chart for the next two years!
Big Basket is not just a dream but a well thought out plan that attracted and made its presence felt in the larger cities and went on to grow in the smaller cities by on boarding Shah Rukh Khan as a brand ambassador. By investing money into getting warehouses and increasing the delivery output, Big Basket plans on not only retaining its post as the largest grocery delivery platform in India but all over the world as well!
Entrepreneur Stories
Common Governance Challenges Faced by Nonprofit Organizations in India
While there has been continuous growth in the Indian non-profit sector, many organizations have fallen behind on governance. A founder who completes Section 8 registration obtains a legal entity, a board, and a defined mission. However, operating that organization in a manner that will meet the expectations of the regulators, banks, and donors is the difficult part.
Government statistics tell the story of these regulatory lapses. According to the government data, there were 21,983 cancellations of NGOs over the last year, with 91.3% of the cancellations being due to failure to file annual returns. Active FCRA-registered NGOs also fell from 29,022 in 2015 to 14,466 as of September 2026.
Late Filings are the Main Reason NGO Registrations Get Cancelled
The cancellation statistics show that organizations mostly lose their registration because of the failure to file on time, and not because of anything of grave concern. Other legal violations resulted in only 0.4% of cancellations, and the rest are attributed solely to lapsed filings.
This is because small and volunteer groups often don’t have an accountant on staff, and no one is dedicated to checking for due dates. Therefore, a late return becomes a lost license a few cycles later.
Why Board Oversight Often Falls Short in Small Nonprofits?
While directors, minutes, and regular meetings are necessary for a Section 8 company, in practice many boards consist of the founder and two relatives or colleagues who sign anything placed before them. Informal decisions are made, and minutes are written afterwards to match. This continues until the bank, an auditor, or a CSR partner requests proof of expense approval.
If the board, no matter what its legal structure is, is unable to keep any log of its own decisions, it has a governance gap.
Section 8 Company Compliances That Often Get Missed
The statutory calendar is not long, but it carries strict deadlines. Section 8 company compliances include:
- At least one board meeting every six months, with minutes kept
- Annual AGM without exception
- A first-year statutory audit report
- Annual filings with the ROC and director KYC
- Income tax return in ITR-7 along with separate FCRA returns if foreign funds are received
Failure to take all of these into consideration results in penalties. In fact, for organizations holding an FCRA registration, failure to file the required returns can lead to suspension or cancellation of that registration under Section 13 of the FCRA, 2010.
What CSR Funders Expect from Nonprofit Financial Records?
Data from the MCA shows that CSR spend increased by 17% to reach a record ₹40,794 crore in FY 2024-25. This means that more corporate money is available to nonprofits than before. Usually, the corporate funders require a Darpan ID, Form CSR-1 filing, 12A and 80G registrations, and utilization certificates to grant capital.
When nonprofits combine project funds with general funds or cannot demonstrate that funds are being spent on a specific project, they generally fail to reap the benefits of this even if their programme work is good.
Why New FCRA Rules Add Pressure on Nonprofits?
The rules are also changing. On 22nd June, 2026, the government implemented changes in the Foreign Contribution (Regulation) Rules, introducing new compliance requirements for organizations receiving foreign funds. The proposed Foreign Contribution (Regulation) Amendment Bill, 2026, which was tabled in Parliament during the Monsoon Session, suggests the establishment of a Designated Authority that would assume foreign donations and assets created with foreign funds upon the termination of the registration. Organizations with poor records and no documented processes are the most susceptible to changes such as these.
Practical Steps Toward Stronger Nonprofit Governance
A compliance calendar that is owned by a named person, a board that meets and records minutes, an advance appointment of an auditor, and funding from more than one source mitigate most of the risks listed above. Registration creates the structure, but governance is what makes or breaks the organization’s ability to remain alive in five years.
Entrepreneur Stories
How Lenskart Made Indians Comfortable Buying Glasses Online
In the past, purchasing eyewear in India was a highly regional activity. You entered a local optical store, selected a frame from a dusty wall, waited for someone to verify your power, and hoped the total cost wouldn’t be too exorbitant. There was little choice, little transparency, and little any justification for considering eyewear to be anything other than a medical necessity.That was altered by Lenskart.
Peyush Bansal, Amit Chaudhary, and Sumeet Kapahi founded Lenskart in 2010 in response to a question that many people disregarded: why was purchasing glasses still so difficult? Glasses are a personal item. People are concerned about the price, the quality of the lenses, and how the frames will seem on their faces. Because of this, selling eyewear online became challenging. In response, Lenskart did not make consumers pick between online and offline buying. It blended the two.
Before making a choice, customers may now browse frames online thanks to the company’s introduction of facilities like virtual try-on, home eye tests, and home trials. However, it also established physical locations where clients could obtain eye exams, try on frames, and get assistance from qualified personnel. This “online plus offline” strategy turned out to be one of its main advantages.
The more unexpected action took place in the background. Lenskart did not wish to rely just on local optical stores, importers, and overseas manufacturers. It started to have more control over the chain itself, including designing frames, manufacturing lenses, operating stores, and overseeing delivery. Lenskart benefited from what is known as vertical integration in three ways. First, by eliminating middlemen, it could maintain lower prices. Secondly, it might have closer control over quality. Third, as a frame style gained popularity, it could respond more quickly.In Bhiwadi, Rajasthan, Lenskart currently runs a sizable automated production facility capable of producing up to 50 million pairs of glasses a year. The company made 4 million lenses and 6.4 million frames internally in India in FY25.
In India, its expansion continued. Lenskart paid over $400 million to acquire the bulk of the Japanese eyewear company Owndays in 2022. Through the acquisition, Lenskart gained access to a number of Asian markets and gained knowledge from a more developed retail environment. Lenskart recorded operational revenue of ₹6,653 crore by FY25, a 22.6% increase over the previous year. However, Lenskart’s revenue isn’t what makes it intriguing. Glasses, a product that consumers often only purchase when they have a problem, were transformed into an inexpensive, technology-driven, design-driven shopping experience.
Due of its online frame sales, Lenskart lost. It prevailed because it eliminated the anxiety associated with purchasing eyewear online and then constructed stores for the times when clients still required human assistance.
The conclusion is straightforward: consumers don’t give a damn if a company operates online or offline. Convenience, assurance, and value are important to them. Businesses that integrate all three typically succeed.
Entrepreneur Stories
What Investor Exits Reveal About the New Age of Indian Startups
A decade ago, the success of a startup was measured largely by its ability to raise capital. Today, a different metric is gaining importance: the ability to generate meaningful exits for investors. Large stake sales by early backers are becoming increasingly common, not because growth opportunities have disappeared, but because India’s startup ecosystem is entering a more mature phase where capital is expected to complete its full cycle from investment to returns.
This evolution is particularly significant for consumer brands that have successfully blended technology, retail, and strong brand-building. Companies that were once viewed as high-risk startup bets are now attracting institutional investors capable of absorbing large transactions. Such developments indicate that these businesses are no longer being valued solely on future potential; they are increasingly being assessed on operational performance, market leadership, and long-term profitability. In many ways, investor exits are becoming a validation of a company’s ability to create lasting enterprise value.
The broader implication extends beyond a single company or investor. Successful exits encourage more global capital to enter India’s startup ecosystem because they demonstrate that liquidity opportunities exist at scale. As more venture-backed companies approach public listings, secondary transactions, or strategic investments, the focus of founders and investors alike may shift from chasing headline valuations to building durable businesses. The next chapter of India’s startup journey will likely be defined not just by the creation of unicorns, but by the creation of companies capable of delivering sustained returns to all stakeholders.
