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Will WhatsApp PayMent Change The Payment Industry In India?

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WhatsApp PayMent,WhatsApp Payment India,Startup Stories,Latest Business News 2018,Startup News India 2018,Whatsapp App Payment,Whatsapp Payment Service,WhatsApp Digital Payments,WhatsApp Payments Feature, WhatsApp Payments Business India,WhatsApp Payments UPI Feature,WhatsApp UPI Platform,WhatsApp Pay

After months of anticipation, WhatsApp, the online messaging service, officially has the payments app as a part of its features. The online messaging system rolled out this feature only to select users across the country and within the short time of its introduction, it has become one of the most popular features of this app.

However, this induction almost did not happen because of the company’s foreign origin. In fact, this was WhatsApp’s second attempt on this front. Last year, this messaging service had tried to partner with a private bank in the country to develop a digital wallet app to facilitate payments on its platform.

All was fine till the bank and WhatsApp went to the Reserve Bank of India. Multiple stakeholders of the Reserve Bank of India (RBI) was not ready to allow a foreign entity to enter India’s digital payments space. According to RBI guidelines, “Non bank entities applying for authorisation shall be a company incorporated in India and registered under the Companies Act 1956 / Companies Act 2013.”

WhatsApp is a Facebook owned company and Facebook is based in the United States. Ergo, this means this company could not directly enter the Indian online payments wallet. This was last year. What changed from then to now is the fact that Government actively started promoting the Unified Payments Interface (UPI) as part of its push to digitise India’s economy.

UPI allows for real time bank to bank transactions and once WhatsApp was sure this move was finalized, they jumped on the bandwagon. Facebook messenger service has had a decent run with the payments system and based on Facebook’s track record, the company decided to integrate this feature into WhatsApp as well. However, while this move came as a positive change for the messaging service, it brings to mind one important question.

Is this going to change the online payments game for banks and other companies? Is this service coming on board as a threat or as a new turn in the history of online payments? Consumer payments is a low margin game and is entirely defined by the scale of operations. On this front, WhatsApp has the potential to become a dominant game changer because of its base of 250 billion users all over the country.

Despite all its advantages, WhatsApp has one thing going against it. A little while after becoming live, the messaging service ran into a series of problems especially with Paytm raising a huge hue and cry about the safety of WhatsApp online payments. One bank which jumped on board with WhatsApp’s online payment feature is ICICI bank. India’s largest private sector bank was the first to team up with WhatsApp on this feature and it looks like the other banks are just minutes away.

With banks coming on board with WhatsApp’s new feature, it is interesting to see how two separate forces from different areas are coming together to create history for the first time. Clearly the times are changing and this move seems to be just one of those steps for an interesting future ahead.

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PeLocal Secures $2 Million Funding from Unicorn India Ventures!

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PeLocal Secures $2 Million Funding from Unicorn India Ventures!

PeLocal, a fintech startup specializing in payment solutions via messaging platforms like WhatsApp, has successfully raised $2 million in a funding round led by Unicorn India Ventures. This marks the company’s first institutional funding and represents a significant step in its growth trajectory.

Scaling Transactions and Expanding Offerings

Over the past year, PeLocal has experienced impressive growth, scaling its monthly transaction volume from 500,000 to three million. The Chennai-registered startup now aims to hit 10 million transactions per month within the next year. As part of its expansion strategy, PeLocal plans to develop a marketing catalog and a dedicated payments platform tailored for small businesses on WhatsApp.

“This is our maiden institutional funding, and the deep expertise and strategic insights of Unicorn’s leadership will be invaluable as we continue to build on our growth momentum,” said Vivekanand Tripathi, Founder of PeLocal.

Simplifying Digital Payments for Everyday Transactions

Since its inception in 2021, PeLocal has focused on leveraging WhatsApp to streamline payments, serving notable clients such as Delhi Metro, Indraprastha Gas, and Mahanagar Gas. The platform is also utilized by several insurance companies for premium collection, reinforcing its adaptability across various industries.

Unique Value Proposition

Anil Joshi, Managing Partner at Unicorn India Ventures, highlighted the startup’s unique value proposition:

“While digital payment solutions are growing, there remains a demand for simple and seamless solutions for micro payments. PeLocal is addressing this gap by enabling instant payments through WhatsApp.”

This focus on micro payments positions PeLocal to cater to a growing segment of users seeking convenient payment methods integrated into their daily communication tools.

Previous Funding and Vision for Growth

PeLocal had previously raised $1 million in a seed round in 2022, according to Tracxn data. With the latest funding, the company is poised to scale its operations and enhance its offerings, solidifying its position in India’s burgeoning digital payments ecosystem.

The latest investment not only validates PeLocal’s innovative approach but also underscores the growing importance of integrating payment solutions with popular messaging platforms to reach a broader audience.

Future Plans

PeLocal aims to become the leading provider of WhatsApp-based ticketing solutions across various Indian states and organizations while driving the adoption of utility payments through WhatsApp. The company envisions expanding its services beyond traditional payment solutions to include features that enhance customer engagement and streamline business operations.

Key Features of PeLocal’s Services

  • Seamless Integration with WhatsApp: Users can send payment links, invoices, and transaction updates directly through WhatsApp.
  • Automated Customer Support: The platform offers automated responses and intelligent self-service options, reducing manual efforts.
  • Enhanced Payment Security: PeLocal ensures robust security measures for transactions carried out via WhatsApp.
  • Convenient Payment Options: Customers can complete payments with just a few taps on their WhatsApp interface.

Conclusion

With this recent funding round, PeLocal is well-positioned to enhance its market presence and capitalize on the growing demand for digital payment solutions integrated with messaging platforms. By simplifying the payment process for both consumers and businesses, PeLocal aims to redefine how transactions are conducted in India’s rapidly evolving fintech landscape. The support from Unicorn India Ventures will be crucial as the company seeks to expand its offerings and reach new heights in the digital payments space.

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MakeMyTrip Acquires Happay from CRED, Strengthens Leadership in Corporate Travel Solutions!

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MakeMyTrip Acquires Happay from CRED, Strengthens Leadership in Corporate Travel Solutions!

Online travel giant MakeMyTrip has announced its acquisition of Happay, an expense management platform, from Fintech Company CRED. This strategic move aims to solidify MakeMyTrip’s position as a leader in corporate travel and expense management.

Details of the Acquisition

The acquisition encompasses Happay’s brand, its expense management business, and its dedicated team, which will transition to MakeMyTrip. However, Happay’s payments business and its team will remain with CRED, allowing CRED to concentrate on innovative business payment solutions. The deal is expected to close within 90 days and will enable MakeMyTrip to integrate Happay’s expertise into its corporate travel offerings.

Expanding Corporate Travel Offerings

Founded in 2012 by Anshul Rai and Varun Rathi, Happay specializes in streamlining corporate expense management, covering reimbursements and spending tracking for businesses. The platform supports over 900 corporate clients, making it a valuable addition to MakeMyTrip’s portfolio. Happay previously joined the CRED ecosystem in 2021 through a $180 million acquisition.

Rajesh Magow, Co-founder and Group CEO of MakeMyTrip, emphasized the synergy created by this acquisition:

“We have consistently outpaced industry growth in the corporate travel sector by focusing on innovation and seamless user experience. The acquisition of Happay is a natural next step in redefining corporate travel and expense management benchmarks in India.”

Benefits for CRED

CRED founder Kunal Shah highlighted the strategic benefits of the transaction, stating:

“Our focus at CRED is on developing products that enable financial progress. By enabling each vertical to scale within their domains, we’re positioning teams for transformative growth.”

Happay’s payments division under CRED will continue its mission to enhance the B2B payments experience, including recently launched solutions like the B2B payments platform on Bharat Connect, developed in partnership with NPCI.

MakeMyTrip’s Growing Footprint

MakeMyTrip operates multiple brands like Goibibo and RedBus, providing a comprehensive range of services including air ticketing, hotel bookings, and holiday packages. The company reported significant financial growth with a 24% year-on-year increase in revenue, reaching $211 million in Q2 of this fiscal year.

The acquisition complements MakeMyTrip’s existing corporate travel platforms—MyBiz, which caters to small and medium-sized businesses, and Quest2Travel, designed for larger enterprises—serving over 59,000 SMBs and more than 450 large corporates, respectively.

By integrating Happay’s capabilities into its operations, MakeMyTrip is poised to become a comprehensive solution for businesses seeking efficient corporate travel and expense management.

Conclusion

This acquisition not only strengthens MakeMyTrip’s offerings in the corporate travel sector but also reflects its commitment to innovation and customer-centric solutions. As the corporate travel landscape evolves towards self-service platforms that ensure compliance and transparency, MakeMyTrip’s strategic move positions it well to meet the growing demands of businesses looking for streamlined travel and expense management solutions. With Happay’s integration, MakeMyTrip is set to redefine industry standards while expanding its reach across various enterprise segments.

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Accel Leads $2 Million Seed Funding for Swish to Revolutionize 10-Minute Food Delivery!

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Accel Leads $2 Million Seed Funding for Swish to Revolutionize 10-Minute Food Delivery!

Swish, a Bangalore-based rapid food delivery startup, has secured $2 million in seed funding led by Accel. Prominent angel investors, including Urban Company co-founders Abhiraj Bhal and Varun Khaitan, as well as former Swiggy Instamart head Karthik Gurumurthy, also participated in the funding round. The investment will fuel Swish’s expansion across Bengaluru and its future entry into other Tier-1 cities, according to the company’s statement.

A New Player in the Rapid Delivery Market

Founded in 2024 by Aniket Shah, Ujjwal Sukheja, and Saran S, Swish operates on a 10-minute delivery model using strategically located cloud kitchens, referred to as “delight centers.” These centers operate within a 1.5-2 km radius, ensuring quick and hygienic food delivery. The startup launched its operations in Bengaluru’s HSR Layout and has since expanded to Bellandur, gaining traction for its innovative approach to hyperlocal food delivery.

Demand for Speedy Services

Highlighting the demand for quicker services, Swish CEO and co-founder Aniket Shah stated, “We realized that quick commerce, initially seen as a convenience, has quickly become indispensable as people seek faster solutions to their everyday needs. Despite advancements in other categories, food delivery still takes 30-60 minutes, falling short of customer expectations, particularly for instant cravings.”

Market Potential

India’s quick commerce sector is currently valued at billions and is projected to reach $40 billion by 2030. Swish aims to tap into this potential by establishing 150 delight centers across Bengaluru by March 2025, solidifying its position as a leader in the segment.

Competitive Landscape

The rapid food delivery market is becoming increasingly competitive, with established players like Zomato and Swiggy also expanding their quick commerce offerings. Swish’s focus on ultra-fast delivery could give it an edge in capturing market share among consumers seeking immediate food solutions.

Strategic Insights from Investors

Commenting on the investment, Accel partner Abhinav Chaturvedi said, “Customer expectations around delivery times have evolved significantly with the rise of quick commerce. Swish is addressing this challenge by rethinking the supply chain and delivering an ultra-fast experience through their delight centers, bringing innovation to food delivery.”

Unique Operational Model

Swish employs a unique full-stack model that allows it to control all aspects of its operations in-house, including app design, food preparation, delivery mechanics, transport, and supply chain management. This vertical integration helps maintain quality and efficiency while reducing operational costs.

Future Expansion Plans

With plans to scale aggressively, Swish intends to set up additional cloud kitchens (referred to as “Pods”) in high-demand areas of Bengaluru. The startup aims to enhance its menu offerings with healthier options while ensuring that the quality of food remains uncompromised.

Financial Viability

As part of its operational strategy, Swish has managed to keep capital expenditures low while achieving strong unit economics. The startup currently receives approximately 150-200 orders daily, with an average order value of INR 250-300. The founders believe that maintaining high margins—around 70%—on food items will support sustainable growth.

Conclusion

With a unique approach to hyperlocal food delivery and significant backing from investors, Swish is poised to redefine the rapid delivery landscape in India. By focusing on speed and customer satisfaction while leveraging technology and efficient operations, Swish aims to establish itself as a leading player in the burgeoning quick commerce sector.

As it prepares for expansion and continues refining its operational model, Swish represents an exciting development in the Indian food delivery market—one that could potentially disrupt established norms and set new benchmarks for service speed and quality.

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