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OpenAI’s Latest Move: ChatGPT on Call and WhatsApp

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OpenAI's Latest Move: ChatGPT on Call and WhatsApp

A New Era of AI Accessibility

OpenAI has unveiled a groundbreaking feature that allows users to interact with ChatGPT via phone and WhatsApp. By simply dialing 1-800-CHATGPT or messaging the AI assistant on WhatsApp, users can now experience the power of AI in a more intuitive and accessible way.

How Does It Work?

  • Phone Calls: Users can call the dedicated number without needing an account. The initial experience is general, but OpenAI is working on integrating personalized features for a more tailored interaction. Users in the U.S. will receive 15 free minutes of call time each month.
  • WhatsApp: Users can message ChatGPT directly on WhatsApp by sending a message to 1-800-242-8478. While account integration is still in development for a more personalized experience, users can engage in text-based conversations without needing to log in.

Why This Move?

OpenAI aims to make AI more accessible to a wider audience. By offering a simpler version of ChatGPT through familiar channels, the company hopes to introduce more people to the potential of AI. This initiative is particularly significant for users in areas with limited internet access, as it allows them to engage with AI technology without relying on data-heavy applications.

However, for advanced users who require more complex features and higher usage limits, the traditional web-based platform remains the best option.

A Glimpse into the Future of Search

In another significant development, OpenAI has made ChatGPT Search accessible to all users on its mobile apps and website. This AI-powered search engine aims to revolutionize how we search for information, offering more accurate and relevant results than traditional search engines.

Implications for Users

The introduction of ChatGPT on phone and WhatsApp represents a major step towards democratizing access to AI technology. With over 2.7 billion active users on WhatsApp globally, this integration provides an opportunity for OpenAI to reach diverse audiences, including those who may be less tech-savvy or unfamiliar with AI tools.

Limitations

While these features enhance accessibility, there are some limitations:

  • Text-Based Interaction Only: Currently, WhatsApp messaging supports text conversations only; features like image uploads and personalized interactions are not available.
  • Knowledge Cutoff: The knowledge base for this service is limited to information available until October 2023.

Conclusion

OpenAI’s latest innovations position the company as a major player in the future of technology by bridging the gap between humans and AI. By making ChatGPT available through phone calls and WhatsApp, OpenAI is shaping a future where AI becomes an integral part of daily life, fostering greater engagement and understanding of artificial intelligence among users worldwide.

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Flipkart’s Jeyandran Venugopal Likely to Join Reliance Retail as CEO

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Flipkart - StartupStories

Jeyandran Venugopal, the outgoing Chief Product and Technology Officer of Flipkart, is set to become the CEO of Reliance Retail Ventures (RRV), the retail arm of Reliance Industries. His appointment, expected to be finalized in May after his exit from Flipkart, signals Reliance’s push to strengthen its retail business with a technology-first approach.

Venugopal brings extensive experience from leading roles at Flipkart, Myntra, Yahoo, Snapdeal, and Amazon, where he focused on scaling technology platforms and driving innovation. At Flipkart, he managed product, engineering, data science, and more, helping build robust systems and improve user experience.

His move comes as Reliance Retail undergoes transformation, including cost-cutting and a renewed focus on digital growth. Venugopal’s leadership is expected to accelerate Reliance’s ambitions in omnichannel and tech-driven retail, positioning the company for continued dominance in India’s evolving market.

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Delhivery’s Acquisition of Ecom Express: A Major Consolidation in Indian Logistics

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Delhivery, one of India’s leading logistics companies, has announced its acquisition of Ecom Express in an all-cash deal valued at ₹1,407 crore. This strategic move marks one of the largest consolidations in the logistics sector and is expected to enhance Delhivery’s scale, profitability, and operational efficiency.

Background

Ecom Express, founded in 2012 and headquartered in Gurugram, has faced significant financial challenges recently. The company canceled its IPO plans in 2024 and laid off hundreds of employees due to operational setbacks, including losing a major client, Meesho, which shifted to its in-house logistics service Valmo. These struggles led to a distressed sale, with private equity investors like Warburg Pincus and Partners Group exiting their stakes entirely.

Strategic Benefits for Delhivery

  1. Enhanced Scale: The acquisition will strengthen Delhivery’s network reach and infrastructure, enabling better service delivery across India.
  2. Operational Synergies: Combining operations with Ecom Express will improve efficiency and reduce costs through economies of scale.
  3. Competitive Edge: With Ecom Express as a subsidiary, Delhivery solidifies its leadership position in the logistics space by offering broader coverage and faster services.

Challenges Addressed

The acquisition mitigates risks from Ecom Express’ financial struggles while addressing past disputes between the two companies over inflated shipment volumes reported by Ecom Express during IPO filings.

Future Outlook

The deal is expected to close within six months after regulatory approval from the Competition Commission of India (CCI). Post-acquisition, Ecom Express will operate as a subsidiary of Delhivery, unlocking new growth opportunities such as advanced logistics technology integration and expanded customer reach.

With ₹5,488 crore in cash reserves as of September 2024, Delhivery is well-positioned to finance this acquisition without compromising financial stability. This move underscores Delhivery’s commitment to innovation and efficiency in India’s rapidly evolving logistics landscape.

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Jio Financial Services Introduces Digital Loans Against Securities

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Jio Financial Services, through its NBFC arm Jio Finance Limited, has launched a fully digital Loan Against Securities (LAS) service. This innovative offering allows customers to secure loans up to ₹1 crore against their shares and mutual funds within just 10 minutes via the JioFinance app.

 

Key Features:

  • Digital Process: Entirely online for speed and convenience.
  • Loan Amount: Up to ₹1 crore.
  • Interest Rates: Starting at 9.99%, tailored to individual risk profiles.
  • Tenure: Maximum of three years.
  • No Foreclosure Charges: Flexible repayment options.

Strategic Impact:

The LAS offering aligns with Jio Financial’s broader digital strategy to make financial services more accessible and efficient. It complements existing products like home loans and corporate financing.

Market Response:

Jio Financial Services’ stock rose significantly following the announcement, reflecting investor confidence in the company’s digital expansion. The shares increased by up to 5.5% on the BSE, highlighting the market’s positive reception of this strategic move12.

Leadership Perspective:

Kusal Roy, MD and CEO of Jio Finance Limited, emphasized that this launch is part of a comprehensive digital strategy aimed at transforming customer interactions with financial services1.

Future Prospects:

With its focus on technology and customer convenience, Jio Financial is poised to become a leading player in India’s digital financial services sector.

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