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‘Chai and Samosas’: US Hotels Cater to Indian Tourist Surge to Revive Revenue!

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'Chai and Samosas': US Hotels Cater to Indian Tourist Surge to Revive Revenue!

The US tourism industry is experiencing a welcome boost thanks to a surge in Indian visitors. This increase comes at a time when domestic leisure spending is dipping and travel demand from East Asia remains sluggish, highlighting the significance of Indian tourists in revitalizing the sector.

Numbers Speak for Themselves

Nearly 1.9 million Indian tourists visited the US in the first ten months of 2024, marking a nearly 48% increase compared to 2019. This upswing is fueled by a 50% jump in visas issued for business travel and a 43.5% rise for leisure trips, according to the US National Trade and Tourism Office (NTTO). Notably, India has emerged as the second-largest source of foreign visitors to the United States, surpassing Germany and trailing only behind the UK.

Factors Driving the Boom

Several factors are contributing to this surge in Indian travel:

  • Growing Middle Class: India’s burgeoning middle class is increasingly able to afford international travel, leading to higher travel budgets.
  • Increased Flight Options: The availability of more direct flights between India and the US has made travel more accessible.
  • Changing Travel Preferences: While wealthy travelers from East Asian countries have opted for shorter trips within Asia, Indian tourists are exploring long-haul destinations like the US.

In stark contrast, visitor volumes from East Asian countries such as China, Japan, and South Korea have significantly decreased compared to pre-pandemic levels, with declines of 44.5%, 50.8%, and 23.9%, respectively.

Filling the Void

While European tourists are gradually returning to the US, overall visitor numbers from major European countries like the UK, Germany, and France have not yet reached 2019 levels. This has left a gap in the US tourism industry that Indian travelers are now helping to fill.

Laura Lee Blake, CEO of the Asian American Hotel Owners Association, stated, “Indian travelers are playing a crucial role in reviving the industry. Their interest in exploring beyond major cities is spreading economic benefits across more destinations.” Budget and mid-scale hotels are particularly popular with Indian tourists, with some properties offering amenities that cater specifically to their preferences—such as chai and samosas in the lobby and Indian TV channels in guest rooms.

A Trend on the Rise

Travel booking platform Tripadvisor’s Viator brand reports a surge in US bookings by Indian travelers, jumping over 50% in 2024 and tripling compared to pre-pandemic levels. Airbnb’s Chief Business Officer, Dave Stephenson, confirmed this trend: “We’ve seen nights booked by Indians traveling to the US increase by over 45% in the past three years.”

The scheduled flight capacity between India and the US has also risen significantly—up 42.3% in 2024 compared to 2019—further facilitating this growth.

Looking Ahead

The outlook for the US tourism industry appears promising as it adapts to changing global travel dynamics. Grzegorz Kowalski, CEO of hotel booking platform Tripoffice.com, anticipates “growth in occupancy rates and revenue driven by a younger, experience-driven audience from India” in 2025. As hotels and travel companies continue to cater to Indian preferences and expand their offerings, they are well-positioned to capitalize on this influx of visitors.

Conclusion

The surge of Indian tourists is not only filling gaps left by declining visitor numbers from other regions but also revitalizing the US tourism industry as a whole. With increased flight capacities and tailored experiences for Indian travelers, this trend is likely to continue shaping the landscape of international tourism in the United States for years to come. As both countries strengthen their ties through increased travel opportunities, Indian visitors will play an increasingly vital role in supporting economic growth across various sectors within the US.

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    April 8, 2025 at 1:43 pm

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Piyush Anchliya Joins Cashfree Payments as CFO Amid Expansion in India’s Fintech Sector

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Cashfree Payments has appointed Piyush Anchliya as its new Chief Financial Officer (CFO), effective April 15, 2025. Anchliya brings over 15 years of experience in investment banking, corporate finance, strategy, and mergers and acquisitions, with senior roles at Barclays, Bandhan Group, and most recently as CFO of Bandhan AMC. He holds an MBA from IIM Ahmedabad and a B.Tech. from IIT Kharagpur.

In his new role, Anchliya will lead Cashfree’s financial strategy, optimize operations, and support the company’s next growth phase. He will report to CEO and Co-founder Akash Sinha, who highlighted Anchliya’s expertise as vital for sustainable scaling and strengthening the company’s financial foundation. Anchliya succeeds outgoing CFO Vikas Guru, who will assist during the transition.

Founded in 2015, Cashfree Payments processes over $80 billion annually for more than 800,000 businesses. The company recently raised $53 million in funding led by KRAFTON and Apis Growth Fund II and secured key RBI licenses, positioning it for accelerated growth in India’s fintech sector. Anchliya’s appointment comes at a pivotal time as Cashfree aims to expand its leadership in digital payments.

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Flipkart’s Jeyandran Venugopal Likely to Join Reliance Retail as CEO

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Jeyandran Venugopal, the outgoing Chief Product and Technology Officer of Flipkart, is set to become the CEO of Reliance Retail Ventures (RRV), the retail arm of Reliance Industries. His appointment, expected to be finalized in May after his exit from Flipkart, signals Reliance’s push to strengthen its retail business with a technology-first approach.

Venugopal brings extensive experience from leading roles at Flipkart, Myntra, Yahoo, Snapdeal, and Amazon, where he focused on scaling technology platforms and driving innovation. At Flipkart, he managed product, engineering, data science, and more, helping build robust systems and improve user experience.

His move comes as Reliance Retail undergoes transformation, including cost-cutting and a renewed focus on digital growth. Venugopal’s leadership is expected to accelerate Reliance’s ambitions in omnichannel and tech-driven retail, positioning the company for continued dominance in India’s evolving market.

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Delhivery’s Acquisition of Ecom Express: A Major Consolidation in Indian Logistics

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Delhivery, one of India’s leading logistics companies, has announced its acquisition of Ecom Express in an all-cash deal valued at ₹1,407 crore. This strategic move marks one of the largest consolidations in the logistics sector and is expected to enhance Delhivery’s scale, profitability, and operational efficiency.

Background

Ecom Express, founded in 2012 and headquartered in Gurugram, has faced significant financial challenges recently. The company canceled its IPO plans in 2024 and laid off hundreds of employees due to operational setbacks, including losing a major client, Meesho, which shifted to its in-house logistics service Valmo. These struggles led to a distressed sale, with private equity investors like Warburg Pincus and Partners Group exiting their stakes entirely.

Strategic Benefits for Delhivery

  1. Enhanced Scale: The acquisition will strengthen Delhivery’s network reach and infrastructure, enabling better service delivery across India.
  2. Operational Synergies: Combining operations with Ecom Express will improve efficiency and reduce costs through economies of scale.
  3. Competitive Edge: With Ecom Express as a subsidiary, Delhivery solidifies its leadership position in the logistics space by offering broader coverage and faster services.

Challenges Addressed

The acquisition mitigates risks from Ecom Express’ financial struggles while addressing past disputes between the two companies over inflated shipment volumes reported by Ecom Express during IPO filings.

Future Outlook

The deal is expected to close within six months after regulatory approval from the Competition Commission of India (CCI). Post-acquisition, Ecom Express will operate as a subsidiary of Delhivery, unlocking new growth opportunities such as advanced logistics technology integration and expanded customer reach.

With ₹5,488 crore in cash reserves as of September 2024, Delhivery is well-positioned to finance this acquisition without compromising financial stability. This move underscores Delhivery’s commitment to innovation and efficiency in India’s rapidly evolving logistics landscape.

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