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Reasons For Why The Customer Is Not Always Right
Have you had those moments where you had to grit your teeth, take a deep breath and tell your self that it is okay because the customer is always right? Have you had those training sessions where your employers have told you that you cannot say anything to the client because the customer is always right? For some reason, we have had the “customer is always right” motto drilled into our brains from the day we start working.
The problem is, the customer IS NOT always right, and always thinking otherwise can result in a serious disservice to you, your employees, and your customers. Here are the reasons why this is true.
1. Money Is Not Everything
When you say the customer is always right, then you give your client the idea that their money matters more than your employee’s happiness. Clients like this always demand more, always ask for more and always demand more resources than you have. At the end of the day, you need to realise money is not be all and end all. So learn to say no to your clients when you need to!
2. These Customers Are Bad For Business
Most businesses think “the more customers the better”. However, some customers are simply bad for business. They put your team members down, they are derogatory and at the end of the day, the quality of the work which goes out is not the best it can be. Over demanding customers are never good for your business and just for this reason, drop them like a hot iron plate!
3. Results In Poor Customer Care
The number of clients and work you take on, the more you realise this is not the kind of work you want to do. Customer care is affected and you end up losing clients you actually value at the end of the day. When this attitude prevails, employees stop caring about service. At that point, real good service is almost impossible and the best customers can hope for is mediocre service at its best.
4. Sometimes. The Customer Is Just Wrong
To believe that a customer is right regardless of circumstance is perhaps the greatest betrayal management can perpetrate against their staff. Sometimes customers are just wrong. To create equality in your work place, it is important to put out the message saying your employees first and then customers come next. Make sure this message is sent out loud and clear and tell your employees it is okay to say the customer is wrong.
5. Employees Remain Unhappy
At the end of the day, it comes down to the simple fact that your employees are unhappy. Is it okay to run a business where the employees are unhappy but the customers are not? To avoid this, send out the message clearly to your employees and to your customers, saying your employees come first and then come the clients.
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