Mastering The Art Of Diplomacy

We recently wrote an article on office politics that manifests in companies and firms due to the difference in ideas and opinions. In retrospect we realized while office politics cannot be avoided, skills can be learned to circumvent such political situations. Although a diplomat is considered to be a people pleaser, mastering the art of diplomacy would positively impact your work, work ethics and general productivity.

Especially during negotiation and client meets, diplomacy and tact are the best methods to aid effective communication for successful outcomes. Diplomacy refers to assessing circumstances and diffusing tense situations without jumping to conclusions or hurting others feelings. However, like entrepreneurship, diplomacy is not an easy path to follow.

The art of diplomacy is centered around understanding other people and being sensitive to their opinions, feelings, beliefs and ideas. Developing and mastering diplomacy skills requires years of practice, however, it also involves understanding that all people, communication and situations are unique. There is no one sure shot method to be diplomatic or neutral in any situation. Issac Newton once said, “Tact is the art of making a point without making an enemy.”

Common sense, good judgment, listening skills, empathy and assertiveness are key elements to mastering diplomacy. Beside all these, it is also important to be polite, honest and build a rapport with the other person instead of burning bridges. That being said, diplomacy also means conveying your point of view, your feelings and your opinions. Sugar coating situations just to make peace or for the sake of having an amicable situation will only lead to problems down the road. Diplomacy stems from the art of conflict resolution. No conflict can be resolved unless both the parties involved feel satisfied with the result.

In order to truly master diplomacy, it is also necessary to understand when to stay quiet, especially if you have nothing substantial to add. Consider the fact that you might be wrong as well or do not have all the information required to make a decision. In some situations, the best route forward would be withholding your opinions and let other people take charge.

In addition to the idealist “let’s solve our differences without resorting to violence” purpose, diplomacy also works wonders because it provides a platform for people to voice their opinions, be heard and be productive. Diplomacy, unlike manipulation, is responding to a situation according to what the situation demands. So the next time you find yourself at crossroads with a colleague, wait, think and then proceed to find a comfort level for both the sides.